26/10/2026
**“𝗠𝘆 𝗰𝗮𝗸𝗲 𝗶𝘀 𝗼𝗻𝗹𝘆 𝗱𝘂𝗲 𝗳𝗼𝗿 𝗰𝗼𝗹𝗹𝗲𝗰𝘁𝗶𝗼𝗻 𝗶𝗻 𝗳𝗶𝘃𝗲 𝗱𝗮𝘆𝘀. 𝗪𝗵𝘆 𝗮𝗿𝗲 𝘆𝗼𝘂 𝗰𝗵𝗮𝘀𝗶𝗻𝗴 𝗺𝗲 𝗳𝗼𝗿 𝗽𝗮𝘆𝗺𝗲𝗻𝘁 𝗻𝗼𝘄?”**
It's a question we occasionally get, so we thought we'd explain our payment policy.
Most customers order online, where payment is required before an order is confirmed. Simple and straightforward.
For customers who need our assistance to place orders manually, we're always happy to help. Once the order is processed, we provide a payment deadline, usually by the end of the business day or 12 noon the following day.
Most customers pay promptly, and we genuinely appreciate that.
Occasionally, however, payments are delayed. And when we send a gentle reminder, some customers get annoyed, particularly when their collection date is still several days away.
Here's the thing.
𝑶𝒖𝒓 𝒓𝒆𝒎𝒊𝒏𝒅𝒆𝒓𝒔 𝒂𝒓𝒆𝒏'𝒕 𝒂𝒃𝒐𝒖𝒕 𝒒𝒖𝒆𝒔𝒕𝒊𝒐𝒏𝒊𝒏𝒈 𝒂𝒏𝒚𝒐𝒏𝒆'𝒔 𝒂𝒃𝒊𝒍𝒊𝒕𝒚 𝒐𝒓 𝒘𝒊𝒍𝒍𝒊𝒏𝒈𝒏𝒆𝒔𝒔 𝒕𝒐 𝒑𝒂𝒚. 𝑻𝒉𝒆𝒚'𝒓𝒆 𝒂𝒃𝒐𝒖𝒕 𝒉𝒐𝒏𝒐𝒓𝒊𝒏𝒈 𝒂 𝒎𝒖𝒕𝒖𝒂𝒍 𝒄𝒐𝒎𝒎𝒊𝒕𝒎𝒆𝒏𝒕.
When we accept an order, we commit to reserving production capacity, planning our resources and having the cake ready on the agreed date.
In return, we simply ask customers to honor their commitment by making payment within the stipulated timeframe.
Whether your cake is for tomorrow, next week or next month makes no difference. The payment policy is the same for online and manually placed orders.
And just as customers wouldn't appreciate us delaying their cakes, we hope they'll understand why we shouldn't have to chase payments either.
Orders not paid for by the deadline may be cancelled. It's not a punishment, merely a necessary part of managing our commitments fairly.
After 26 years in business, we've learnt that clear expectations make for happier relationships.
Besides, we'd much rather spend our time making cakes than chasing payments. Trust us, we're considerably better at the former. 😊
Thank you for your understanding and cooperation!
