10/27/2026
❤️ A Message to Our Valued Customers About Gift Cards ❤️
First, we want to sincerely apologize to anyone who may have been upset or concerned by our recent post about gift cards. We understand how important these cards are to you, and we want to reassure everyone that we will honor all outstanding gift cards!
When we switched to our new Point of Sale (POS) system, we were required to change processors. Unfortunately, we were unaware that our previous processor would not transfer the information needed to process our existing gift cards. This unexpected issue left us unable to check balances or redeem the cards through our new system.
After exploring our options, we decided to reinstate our previous processor for approximately six months. This means we are now paying for two processing systems to make sure we can continue honoring your gift cards.
During this time, we can check your card balance and are happy to transfer your remaining balance to a digital gift card through our new system. We strongly encourage everyone with an outstanding gift card to stop in during this six-month period, especially if you no longer have your original receipt. We are still determining the best way to handle cards after this period, and we want to help you while we have access to the previous system.
While this has created an unexpected expense for our business, taking care of our customers is important to us, and we wanted to find a way to make this right.
Thank you for your patience, kindness, and continued support. We truly appreciate each and every one of you, and we never want anyone to feel that their trust in us is taken for granted.
Your gift cards will be honored, and we appreciate you being part of our Ryke's Family.
