16/05/2026
Just to clarify our process regarding trial shifts and avoid any misunderstanding:
Due to the high level of interest we receive for vacancies, particularly at weekends, applicants are invited to attend a short 1–2 hour supervised trial alongside a member of staff. This is communicated clearly in advance, including the fact that the trial period is unpaid, so there is complete transparency before anyone attends.
The purpose of this session is not simply to assess applicants, but also to allow them to gain a clear understanding of the role, the working environment, and the expectations involved. From the outside, the role can appear to be straightforward customer service; however, there are many additional responsibilities involved that are not immediately visible to customers visiting the shop.
Throughout the trial, applicants remain fully supervised by an experienced member of staff, are shown around the premises, and have the role explained to them in detail. This approach is intended to ensure that individuals, particularly younger applicants or those with limited work experience, are not placed into a full shift unexpectedly or made to feel overwhelmed.
Where both the applicantt and management are satisfied following the supervised trial, individuals are then invited back for a full paid shift and formally added to payroll, as has been the case with our recent new starters this week and over the weekend.
The process is carried out with the intention of providing a supportive introduction to the role while ensuring suitability and comfort for both the applicant and the business.
