We specialize in custom cakes, cupcakes, sweet and savory treats and also offer a variety of baked goods and much more daily in our store. Terms and Conditions
Our Guarantee
LUSO BAKERY will provide a professionally decorated dessert in a timely manner as specified in the invoice or contract. We appreciate your business, and we are honored that you have chosen us for your special celebration. We guarantee that the flavors, size, and general design elements will be met as outlined. If you are not satisfied with our product(s), please let us know at the time you receive your order. Once your order is accepted, refunds will not be considered. Allergy Disclaimer
Please be aware that although we have strict processes in place to prevent cross-contact, there is still a slight risk of the presence of any allergen. Refund Policy
LUSO BAKERY will not offer refunds or exchanges for custom products that meet our quality standards once a cake has been picked up/delivered and “Accepted” by you or another designated party. Additionally, under no circumstances will LUSO BAKERY provide a refund in excess of the cost of the order. All products are the responsibility of the customer once it leaves our possession. Refund requests due to decorating style, color shade, or general decoration design will not be honored or considered. We only give refunds if the product does not meet the flavor, size, and general description detailed above. Refunds requested due to flavor or texture after cake has been accepted and picked up will be at the sole discretion of LUSO BAKERY. LUSO BAKERY may consider a store credit if the product is brought back to us, and the quality of the cake flavor or texture is determined not to meet our standards within 24 hours of your event. LUSO BAKERY makes everything from scratch with all natural ingredients and need to be kept out at room temperature for at least an hour prior to serving. Keep in mind that variations in temperature and humidity may impact the flavor, overall design, or texture of the cake to some degree. Please understand that we can not control changes in texture or changes in color or shape due to weather conditions. Design Variations
Although we make every attempt to provide an exact design and to match colors, custom cakes are a work of art. It may not be possible to match an exact shade of a color, but we will come as close as possible. The final product may be subject to slight variations. Also, be aware that exposure to light can cause colors to change. We do not offer discounts or refunds if the exact shade of a color is not achieved or if a variation occurs due to lighting. In the event that a major variation needs to be made, LUSO BAKERY will communicate this to the customer and seek re-design approval. Care and Handling
We are not responsible for any damage to the cake after pick-up or after setup is complete. The client is responsible for providing an appropriate and secure table and environment for the cake(s). Cakes are heavy and require apropiete structure and support.
