19/08/2026
Dear customers , importantly audiences ,I’d request you to kindly take your time and read the post .
If you ever decide to purchase from a cloud kitchen ,with due respect I’d request you to familiarise yourself with “how a cloud kitchen works”
We have a dessert page which grew slowly ,it has received so much love and support. However I used to think why do some pages turn off their review options even though they are already loved by people and known to be good . But now I know it ,If you see this page’s reviews you’ll get it. This page has got 70% recommendations, the rest 30% negatives are reviewed by people who have never purchased our item , because it doesn’t match their delivery timing or budget .
I totally appreciate any constructive feedback or valid complaint that a customer makes and try to fix our mistake and co operate in every possible way.
But a recommendation which comes from people who never even experienced with your product can be confusing .
However , let’s look how a cloud kitchen can be different from restaurants :
1) Timing : if you purchase from a cloud kitchen ,specially which is not in your area ,it might not be possible for it to be delivered in your preferred time . It’s very common for it to reach late when it’s ordered from a far place . If your still want to purchase from that cloud kitchen only yet need on your preferred time then you can pickup from their location or have it collected by instant delivery or ask for instant delivery system if available (note instance delivey companies might charge even higher due to duration) if nothing matched you can kindly choose not to order. But blaming the page where they’ve been clear about it doesnt really help here . Best option is to not choose that cloud kitchen .
**Delivery charge :
The delivery charge isn’t the cloud kitchen’s money . It’s totally the delivery company’s money . If it was a kitchen near you it couldve been less.
** 2. The food may not arrive hot
Depending on the distance and delivery duration, food may not reach every customer piping hot unless it is self picked up. This is something we openly acknowledge.
That is also why we take certain precautions with our burgers and sandwiches. We assemble them only after the individual components have cooled sufficiently, because trapping excessive heat inside the packaging can create condensation and make the bread soggy.
We therefore provide reheating instructions with our products, so that you can heat them for the recommended amount of time and enjoy them as they were intended.
**Unavailable/late/booked :
Again a cloud kitchen doesn’t work like a Resturant. They don’t leave all the works on staffs to handle 🥲 in most cloud kitchens the founders themselves work , cook and bake even if they have a small team,to ensure everything is good . That a Huge labour of hours and hours almost everyday (which also sums up the prive 🥲)
Because they make everything fresh ,they have very limited slots ,even if they want to serve more ,they just can’t ,hence it can be late for them to get back to your messages 🥲 and to collect your orders
People who think the food is worth it amidst all these above conditions, may choose to purchase . But people who think it’s not worth it are also appreciated at the same time with due respect . It’s totally your decision, and we request you to purchase only if you think it’s worth the money and the conditions.
But we also request you to kindly understand not every business criteria and target is same and to respectfully skip us if we can’t match your requirements that are beyond our control .
Thankyou ❤️
