16/08/2026
Thank you to everyone for checking in on us this week, we all have a cold at the moment.
There was a bit of confusion after one the Malanda calls on Wednesday. The people and their neighbours are older and there were several different people calling us for a Snake Catcher on both our numbers.
So, we referred them to another catching service and then the residents would ring back because they couldn't reach them straight away.
Then we gave them a second snake catching service's number as well. Apparently, He was off getting an injection in Cairns, but called in on his way back, or some such thing. The residents also posted on Facebook for help and got the usual unhelpful comments and the circular reference back to us. This is something that often happens if we can't respond immediately, it makes the entire process complicated and potentially ends with all three services attending.
With no satisfaction, the residents added to their Facebook post that all the Catchers they called were sick or getting treatment! So, we got another 20 messages and calls asking if we had been bitten or had cancer or some such thing from a heap of other people.
Talk about a misunderstanding!
Anyways, we decided years ago that is not viable for us to service any of the most northerly Tablelands Region. Mareeba, Bibhoora, Dimbulah etc. We have never been keen on these calls as they are too far away from us.
Over the years we have gone as far as Mt Molloy, Dimbulah, Mt Surprise and Innisfail for exceptional cases. Like Coastal Taipans in houses or King Brown's stuck in house dams!
Normally, we serviced Mt Garnet, Ravenshoe, Millaa Millaa, Malanda, Yungaburra, the top of the Gillies and Tinaroo, Atherton, Tolga, Wondecla and Herberton.
We always charged a standard call out base fee, ($120) trying to make the service as equal and fair as possible. The close easy calls being a subsidy for the more distant ones. If we were there for hours, moving half the house or shed we charged an additional hourly rate ($40/hr). We live near Ravenshoe, so for most calls we could attend with the hour, sooner if we were already closer. Often with the two of us, someone could be there in 30 minutes.
Over the years we were caught out repeatedly and not paid over various things; incorrect purchase orders, unauthorised persons asking for the service, people just not paying and prank calls that sent us off to non existent addresses at 1 am. etc. etc.
Providing this service 24/7 has been difficult but also awesome, we have met some really great people, saved thousands of snakes from misunderstandings and educated thousands in how to better understand and not be scared of these remarkable creatures. How if you give the snake time and space it will always move off, it just takes longer than 5 minutes. However, this has meant giving up any notion of "spare time", holidays, Hardly ever getting a good night's sleep and having other people cover our " normal " jobs.
We have always tried to provide an Id from a photo first, and offered the option to just give the snake time to move off. 15 years ago, everyone wanted the snake gone; regardless of what it was. Today, a lot of people will happily leave the Carpet Pythons in the roof and calmly let the Eastern Brown in the yard go on its way, back into the bush or paddocks.
This year, with the " increasing cost of living", a lot of people have been taking the "I'll just leave it option". But an increasing number started to say that " you are too expensive" and " why don't you do it for free"?
I have mentioned in other posts the costs we have in running vehicles, insurance, training and equipment.
Last year we had a simple service done on our Triton, it ended up with the head gasket being replaced and costing a fortune. But, no blame accepted by the incompetent mechanic!
So, we have had enough!
If I am at home and accept a call out to Atherton it takes an hour to get there, time to find and catch the snake, assess it and find a suitable location to release it, then drive home. No time left out of three hours! = ($40/hr). If I am at work and respond, I am passing on $45/ hr to possibly not get paid. In the last few months our phone reception has taken a dive as well, so we often don't get calls or messages in a relevant time. It's no longer fun, it's expensive for us, frustrating and disappointing.
So, we are calling it, we are CLOSED!
We would like to thank everyone that has supported our endeavours over the years and
Wish you all the best.
Regards Leslie, Ruth and boys from Tableland Snake Catchers.