Contact details
Sweet Pea Bakery
Cell number : 083 797 2899
Email add : [email protected]
2. Ingredients
We do not use any premix of any nature, all our products are fresh and made
from scratch. Our products are all small batch baked to ensure the highest
quality and best flavor.
3. Cake Pricing
All prices are subject to size, flavor and decoration. There are no standard prices as these
vary according to the above mentioned
criteria. When requesting a quote please state specifications so as we can
quote accordingly.
4. Contacting Me
I am very busy during the day baking, decorating, driving around buying
stock, and usually covered in flour and sugar, which makes it difficult to
answer all phone calls. Please rather message or email me and I will get back
to you as soon as I possibly can. This way I have everything in writing and
there is no risk of orders or information being missed or forgotten. I generally
attend to admin once a day in the morning. If you don’t get a response
immediately please bare this in mind. Thursdays and Fridays are my busiest days as I prepare for the weekend
orders.
5. Ordering a Cake
All orders are reserved on a first come, first served basis via a 50%
NONREFUNDABLE retainer as I only take a limited number of orders
each week. Orders are not considered placed until the retainer fee is
received. Dates are booked in the order that retainer fees are paid. Your
order date is not guaranteed until the retainer fee is paid. I reserve the
right to offer the date to other clients until I receive the retainer fee. The remaining balance is due via electronic bank transfer one week before
pick up. If the balance of the invoice is not received on the final payment
date, I reserve the right to open the booking date to another client. If the
date is taken by another client due to the balance not paid, I reserve the
right to cancel your order. The retainer fee is non-refundable. NOTE: I DO NOT chase for payment. It is your responsibility to ensure
all amounts are paid on time. Not doing so may make your order subject
to complete cancellation and any money paid will not be refunded. Changes to your order design cannot be made once full payment is
received. Changes are also subject to my approval and may carry an
additional fee. While I will always help if I can, some changes may not
be possible due to time restraints. I require min 1 week notice to book your order. I am collection only except for WEDDING CAKES and cakes larger
than 3 tiers where I charge a delivery and setup cost. In the unlikely event I become unable to make your cake due to illness or
family emergencies, you will receive a full refund.
6. Delivery
6.1 Collection
Collection times are strictly either in the morning between 9am and 11am or
in the afternoon between 16h00 and 18h00. On placing your order please
stipulate which time you would prefer.
Just because I work from home does not mean I work 24hrs a day. Please
respect my family’s privacy by sticking to the arranged time. Also, I reserve
the right not to respond to messages sent outside of working hours.
On collection of the cake, risk passes to the client the moment the cake has
been handed over.
No responsibility whatsoever will be taken by us for any damages or
deterioration of the cake due to unfavorable conditions or storage.
In the unlikely event the cake flavour is not up to scratch, 80% of the
uneaten cake must be returned to me for inspection before I will consider a
refund.
6.2 Delivery
Delivery of wedding cakes needs to be arranged when placing your order.
Full details must be given on date, venue, time of delivery etc.
Delivery outside of Polokwane will come at a cost, which will be calculated
and discussed when quoting on the cake.
Picture will be taken of the cake after delivery.
Please appoint a responsible person at the venue to take responsibility of the
cake after delivery.
No responsibility will be taken by us for any damages or deterioration of the
cake due to unfavorable conditions or storage at the venue.
7. Handling and storage and allergy information
We cannot guarantee a nut/egg/allergy free environment when making our
cakes.
Always hold the cake box with two hands from under the cake board only.
When transporting, your cake needs to be on a flat level surface like the floor
of your vehicle. Please drive carefully, bumps and sharp corners may cause
your cake or decorations to slide or shift. Never put a cake in the boot.
In warmer months your vehicle should be fully cooled with air conditioning
on high. For cooler months do not run the heat while transporting. Heat/warm weather and cakes do not mix well. Avoid transporting a cake on
journeys longer than 30min.
Cake should be stored in a cool place preferably in a very cool room out of
direct sunlight.
Cakes should not be displayed outside in temperatures over 27 degrees. Again,
heat and cakes are not friends. If you must bring your cake outside please
only do so to cut and serve.
We however cannot take responsibility for these uncontrolled environments
once delivered.
8. Non Edible Decorations and Structure
Non edible decorations will be listed on delivery. Items like wired sugar
flowers, plastic/metal or wooden dowels for structure, cake boards, ribbon,
pins etc.
These items must NOT be included on any cake once cut.
9. Force Majeure clause
Force majeure. A Party shall not be deemed in default of this Agreement nor
shall it hold the other Party responsible for, any cessation, interruption or
delay in the performance of its obligations (excluding payment obligations)
due to earthquake, flood, fire, storm, snow, natural disaster, act of God, war,
terrorism, armed conflict, labour strike, lockout, boycott or other similar
events beyond the reasonable control of the Party, provided that the Party
relying upon this provision:
* gives promote written notice thereof, and
* takes all steps reasonably necessary to mitigate the effects of the force
majeure event.
* If a force majeure event extends for a period in excess of 30 days in the
aggregate, either Party may immediately terminate this Agreement upon
written notice.
10. Privacy
We see all your information given to us as private and no data/details will be
given to another party without your consent.
11. Liability
If a mistake has been made that do not adhere to the order specifications
signed by you, we are only liable to the amount of the cost of the specific cake.
No losses beyond this point. We will endeavor to create your beautiful cake to your specifications. With placement of your order, we will accept the terms and conditions above.
