Terms and Conditions
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Please read the following Terms and Conditions carefully before placing your order with CHERISE’S CAKE CREATIONS. We reserve the right to refuse the sale of goods or services or to cancel an order under certain circumstances. Please be aware that all photographs taken of your cakes prior to delivery remain property of CHERISE’S CAKE CRE
ATIONS
ORDERS
We prefer at least fourteen (14) days’ notice for all orders, as we are continually booked in advance. We will however endeavor, where availability permits to accept short notice cakes. DEPOSIT INFORMATION
A 50% deposit (via bank transfer) is required to confirm a booking. No order will commence until a deposit has been paid & received. Once the deposit has been paid, the quoted price remains fixed to the details in the quote. BALANCE DUE
The balance of payment is due (via bank transfer) at least 2 TWO DAYS prior to delivery or Collection. Orders will not be delivered or released unless paid in full. If placing an order within a one week period, then full payment is due & payable for this order to proceed. CONFIRMATION OF ORDERS
Please ensure all contact details, personal information, spelling of names, design requirements, delivery & collection details and any requested changes have been properly documented on your cake confirmation. Notify CHERISE’S CAKE CREATIONS via Phone or Email immediately of any errors. CANCELLATIONS/CHANGE OF DATE
• All cancellations/changes must be received in writing.
• If you cancel your order prior to 14 days out from your event, a 25% cancellation fee will be deducted from the deposit paid.
• If an order is cancelled within 14 days prior to the event date, then all amounts incurred to your order will first be deducted from your deposit and a 50% refund of the remaining amount would be offered.
• All payments will be made within a 30day period from date of cancellation.
• And if your order is cancelled within 7 days or less of your event, you forfeit your full deposit.
• All repayments will be made within a 30 day period from day of cancellation
• If the date of the event is changed, there is a R150 administration fee “every time” the date is changed.
• However, if CHERISE’S CAKE CREATIONS have to cancel the order with you for any particular reason due to health, family or situations out of our control, a full refund will be provided to you. CHANGES
We ask that all changes are made prior to the two week cut off period. Thank you for your understanding. QUALITY
• At CHERISE’S CAKE CREATIONS we pride ourselves on the quality of our products and services.
• All our ingredients are of the highest quality. All cakes are made in premises in which nuts, wheat and eggs are used, every effort is taken to keep ingredients separate however cakes may contain traces of these products.
• It is important to remember that cakes are a perishable and delicate product and does have a shelve life of 4 days when stored correctly.
• Our aim is to provide only the freshest and highest quality cakes to our customers.
• It is the responsibility of the Customer to inform their guests of all allergy information the Supplier will not be held liable for any allergic reaction resulting from consumption of the cake
STORAGE
Fondant (the soft icing covering the cake) is not designed to be refrigerated and as such cakes with this icing should be stored in a cool dry place, preferable in the box they were supplied in. Refrigeration may cause colours to run/bleed. Please keep all cakes and figurines out of direct sunlight. Failure to store the cake correctly may result in colours fading, cracks or melting. DAMAGE
If for some reason the cake has been damaged when it has left our premises (whilst in your care), or after delivery to the venue, then we take no responsibility. DELIVERY
Delivery of your cake can be organised for you. We require an address to provide a quotation. VIEWING
The end of the week, when orders are being completed, is a very busy time in the studio. Please do not request images of cakes prior to pickup/delivery, we don’t offer this service. Thank you for your understanding,
PHOTOGRAPHS
CHERISE’S CAKE CREATIONS reserves the right to take and use photographs of your cake(s) and desserts to use for marketing, advertising, and promotional purposes, without compensation to you. VARIATIONS FROM PICTURED ITEMS
Please understand if a picture/image is supplied, then in some cases it may be necessary to change a colour or vary a product from the picture as certain items may be unavailable from time to time. We are not copy cat decorators, and can only try to replicate what we can, within our limits. Where items are provided on cakes (plastic figures, toys or handmade sugared items) they are strictly provided as decorations on a cake, and it is advised that these are NOT consumed. Some figurines and decorations may contain wire or toothpicks which are dangerous if consumed and poses as a choking hazard. REFUNDS
As each cake is unique, so too, are your special requirements and concerns surrounding your order. If there is an issue with your order please note that you must refrigerate or freeze the cake immediately and return it to us on the next business day if we are to consider any refunds at all. If a decision is made to indeed offer a refund payment thereof will only be made within a 30 day period
DISCLOSURE OF INFORMATION
CHERISE’S CAKE CREATIONS will not disclose any personal information such as your name, address, email or telephone number to any person outside of the company, unless the customer has authorised us to do so or unless required by law to disclose such information. Furthermore, under no circumstances will CHERISE’S CAKE CREATIONS sell or receive payments or services for disclosing customer’s personal information to any partner or external company. AGREEMENT TO TERMS & CONDITIONS
By proceeding with a purchase you are in agreement with our terms and conditions as stated above.
