Contact me today to inquire about custom orders, pricing and availability or to schedule an in-home cookie decorating class. Terms & Conditions
Thank you for choosing Something Sweet Cookie Co. These terms and conditions serve as the contract between the customer and Something Sweet Cookie Co. By paying this invoice, the customer is agreeing to the these terms and conditions. Terms and conditions
are subject to change without notice. PAYMENTS
• Cash, All major credit cards via invoice.
• All sales are final.�
• All payments are non-refundable and non-transferable. Store credit can only be issued by Something Sweet Cookie Co. management and will expire one year (365 days) after being issued. Store credit requests must be submitted in writing via email to [email protected]. has 14 days to review this request and determine an outcome. The outcome will be sent to the emailing address of the requester.
•The initial deposit reserves your event date, is non-refundable and non-transferable. Its monetary value cannot be applied to store credit or later dates. When I take your event order, I begin the process of declining other orders. As we get closer and closer to your event date, the chances of re-booking your date are greatly reduced.
�• The balance must be received within the following time frames below. Reservation deposits should be received within 48 hours of invoice receipt. Final payments are due 7 (seven) days before your pickup date. A 15% late fee will be charged each day the final payment is late.
• When reserve deposit is not received within 48 hours a cancelation notice will be send to the customer email provided and the order will not be produced. If the customer would like to continue with the cancelled order and time allows, a new invoice will be generated and payment is due within 24 hours of the new invoice. If payment is not received in 24 hours a second cancellation notice will be generated and no further business will be conducted for that order.
• When ordering 14 days or more in advance, a 50% non-refundable deposit in required to confirm your reservation. Final payment is due seven (7) days before pickup date of the items ordered. A 15% late fee will be charged each day the final payment is late.
• If an order has been placed within seven (7) days of the event date &/or is less than $50 payment in full is required to confirm your reservation. will accept rush orders as long as there is an open date on the calendar with an adequate amount of time to complete the order. Orders must be paid in full the day of booking and a 30% rush fee will be applied to the total cost of the order. PICK UP/DELIVERY
Completed orders are available for pick up. Delivery is available upon request. Delivery fee: $2/mile, round trip. Delivery fee will be added to your final payment. A day and time will be agreed upon for each order. In the event a completed order is not picked up within the agreed time slot, your order will be stored for 24 hours. A new time will be arranged the following day and pick up must occur before the end of the 24 hour storage. If the completed order is not picked up a second time the completed order will be disposed of and no refund or store credit will be given. WEDDING & CORPORATE ORDERS
• When ordering 30 days or more in advance, a 50% non-refundable, non-transferable deposit is required to confirm your reservation.
• Final payment is due fourteen (14) days prior to the event date. �If the order has been placed within 30 days of the event date, payment in full is required to confirm your reservation.
• If the event is postponed for any reason, please submit the new event date no later than fourteen (14) days prior to the event in writing. The remaining balance will be split into two equal payments. The first payment is due on the ORIGINAL due date. The second payment is due fourteen (14) days prior to the NEW event date. Any subsequent rescheduling will incur a $75 rescheduling fee for each occurrence.
• A 15% late fee will be charged each day any of the aforementioned payments are late. CHANGES
• The final date of any changes for the style or color of the cookies are due 3 weeks prior to wedding events. Any changes after this date cannot be guaranteed and may be subject to additional charges. Changes to orders that isn’t a wedding must be made 7 days prior to your event. Any changes made after 7 days will not be granted.
�• All changes to existing orders must be submitted in writing through email only. Changes communicated via phone, social media messaging, text, etc. will not be honored. �
COLOR MATCHING
• Color matching is not a precise science. will do everything possible to make the royal icing match provided color swatches, but sometimes it is not possible to make a 100% perfect color match and some colors are just not achievable using food grade dyes. On rare occasions due to unforeseen climate changes some saturated colors (ex: black, red, purple, green) may bleed. If this happens to occur on an order and there isn’t a sufficient amount of time to redo the affected cookies, the cookies will remain in their current condition. is not responsible for the visual appearance if color bleed should occur.�• Something Sweet Cookie Co. cannot match a “verbal” color and will take artistic liberty if an example color is not provided. If a color is sent via electronic device I will attempt to color match as close as possible, as all monitors display color differently.
• To attempt a color match for a wedding you must provide a color swatch with in 48 hours after paying an invoice that confirms your event date. DESIGN EXCLUSIVITY
No design is exclusive to any individual or company without a request to do so. In the event a business would like a designed set that will remain exclusive to that business, all details must be put in writing via a design exclusivity form. A one time fee of $50 will be charged to maintain the agreed upon design to be used for that business and that business only at anytime. No other person or business will have use of said design at any time under any circumstance.
�RIGHTS & WAIVER
• Something Sweet Cookie Co. reserves the right to take photos of the product for display or promotion without the customer's consent.�• When orders are picked up, the customer is responsible for their order as soon as it leaves my hands. Once the customer approves the cookies visual appearance this action now waives any rights to a refund or store credit based on the style, design or visual appearance of their order.
•When requesting gluten free cookies, please know that both original cookies and gluten free cookies are made in a common area. Either product may contain or come into contact with milk, wheat, nuts, soy and other allergens. The customer is responsible for notifying the guests. is not responsible for any adverse effects of allergic reactions.�• Upon the event of a natural disaster, accident or other situation outside of Something Sweet Cookie Co. control, this contract may be voided.
• Something Sweet Cookie Co. will endeavor to perform its services in a professional
manner and provide the best customer experience possible. In the event that our products or services do not meet our high standards, or the client is dissatisfied,
I may--at my discretion--provide the amount paid for those products and services in the form of store credit.
• Something Sweet Cookie Co. total liability is hereby limited to amounts paid to Something Sweet Cookie Co. for its goods and services. will not be liable for any special, incidental, punitive, or consequential damages, whether foreseen or unforeseen, regardless of whether liability is based on breach of contract, breach of express or implied warranty, negligence, strict liability, tort, or otherwise. �Only items, actions and dessert details explicitly listed in the invoice are guaranteed by Something Sweet Cookie Co. DISPUTES & GRIEVANCES
• All disputes and grievances concerning service rendered or products provided must be submitted in writing via email within 7 days of the date of service. �• All food sales are final. All payments are non-refundable, non-transferable. Any compensation provided in response to a dispute or grievance will be in the form of store credit only. �• The Parties will attempt in good faith to resolve any dispute or claim arising out of or in relation to this Agreement through negotiations between a director of each of the Parties with authority to settle the relevant dispute. If the dispute cannot be settled amicably within thirty (30) days from the date on which either Party has served written notice on the other of the dispute, then the remaining provisions of this clause shall apply.
• Arbitration In the event of a dispute between the Owner and the Operator (other than a matter to be resolved pursuant to this clause) concerning the interpretation of any provision of this agreement or the performance of any of the terms of this Agreement, such matter or matters in dispute shall be finally settled: a. under the Rules of Conciliation and Arbitration of the International Chamber of Commerce; b. by three arbitrators, one appointed by each Party, and the third, who shall be the chairman, selected by the two appointed arbitrators and failing agreement by the Chairman of the International Chamber of Commerce; c. the language of the arbitration shall be English; and d. the place of the arbitration shall be in Mahoning County, Ohio. The determination of the arbitration entity is final and cannot be disputed further. Performance of this Agreement shall continue during arbitration proceedings or any other dispute resolution mechanism pursuant to this clause. No payment due or payable by the Owner or the Operator shall be withheld on account of a pending reference to arbitration or other dispute resolution mechanism except to the extent that such payment is the subject of such dispute. CANCELLATIONS
Wedding cancellations must be made 3 weeks (21 days) prior to the event date, in writing via email. All other events must be cancelled seven (7) days prior to the event date, in writing via email. All cancellation funds will result in a Store Credit ONLY, which will expire one year (365 days) from the date of being issued. Cancellations made after seven (7) days in writing will be non-refundable, non-transferable and will NOT be given store credit.
