08/28/2026
TL:DR
WE ARE STILL HONORING FILLED UP PUNCH CARDS AND WILL PROVIDE CREDIT FOR PARTIALLY FILLED ONES.
Last year, we started a digital loyalty program at Pizagel’s. Today we have over 1600 members of that loyalty program that earn many different rewards for being loyal customers and a roughly permanent 10% off by earning points. Recently I found out that we were still handing out and punching paper loyalty cards, which meant that we were double stacking loyalty discounts and using an outdated system that isn’t traceable. The digital loyalty program provides traceability, and you can’t lose your points in the car or the couch cushion. It’s a great program for regular customers to save some money when they come to Pizagel’s.
Having said that, we still intend to redeem punchcards that people have been getting punched and have in their possession. There’s one customer in particular that I know has a big stack of them and recently we did a very poor job of communicating that his old loyalty punchcards were still good and we would still redeem them, especially because we know him well and he’s a loyal customer.
Dennis, if you’re out there somewhere we want your punchcards. We are just not going to be punching new cards moving forward. Same goes for everyone who participated in our legacy punchcard loyalty program. Somehow we just did a completely terrible job of communicating how we were ending this legacy program while still honoring customers who participated in it for years. We apologize for how poorly we communicated and hope any upset customers hear this through the grapevine. If anyone at our store argues with you about this point, please show them this post.
Pizagel’s
