08/11/2024
IMPORTANT POLICY- NO CHECKS WILL BE ACCEPTED FOR ANYTHING, AND CUSTOM ORDERS WILL REQUIRE A NON REFUNDABLE CASH DEPOSIT. IF PRODUCTS ARE EATEN AND NO RETURNED PRODUCT - NO REFUND WILL BE PROVIDED IF CUSTOMERS ARE NOT HAPPY WITH THEIR ORDER.
I recently spent 18 hours on a birthday cake. I quoted the price for this cake via phone weeks ago and the cake order was to be picked up August 3, 2024.
On August 1, the customer called and asked to change it to this weekend and pickup the morning of Saturday, August 10th because her child's birthday party had to be postponed. Although it meant the first cake was a waste of supplies, I could understand unforeseen circumstances and I told her I would re-bake a fresh cake for her, no problem.
I made a fresh cake, and instead of fondant, decorated the cake entirely in buttercream decorations.
This cake was picked up, paid for by check (I know someone who vouched for this customer so I trusted them) My mistake for trusting a check.
25 hours after pickup, I was told the customer was unhappy with their cake, and placed a stop payment on the check, but also upon looking at their check I noticed they dated it for 2023, making it invalid anyhow. They did not show me the cake and claimed it was in the trash.
This client took money out of my family's pocket on the ingredients for a large order. They took my time from other things I could have been doing that I put off for them, and when contacted for payment by mutual contacts, claimed they would try and ruin my business if they were contacted again
It's sad that in the world we live in today, that we can not trust others. My husband is a Veteran, and I try and offer baked goods and cakes to help our family with a little extra cash and this client knew this, and had no shame in hurting a Veteran family with children. We are out $170 on this unfortunate problem.
We understand if someone is unable to pay for a cake and has maybe fallen on a hard time, we donated a different birthday cake this weekend and we're happy to do it, even delivering an hour away. Just be honest if you're in need but sadly, from here on out, I will not accept any payment but cash until I decide if I am going to open a Venmo account
Thank you.