Nana's Sugar Shack

05/25/2026

Kindness is free

05/24/2026

Nana's Sugar Shack will need closed Monday in honor of Memorial Day

05/22/2026

Hahaha

05/19/2026

05/18/2026

Nana and Pops!!
A.I. is s great imitator

04/20/2026

This is sad

I’ve been serving for eight years, and nights like this are exactly why people are walking away from the job.
Table of two—steak, drinks, full service. Bill comes out to $77.11. They paid the $15.08 service charge… and left the tip line blank.
And before anyone says it—that service fee doesn’t go to me. It literally says so on the receipt. I make $2.13 an hour. Tips are the paycheck.
What makes it worse is everything seemed great. Friendly conversation, no complaints, lots of “thank yous”… then nothing at the end.
Meanwhile I’m refilling drinks, clearing plates quickly, checking in at the right times—doing everything expected to give good service.
But they assumed the service fee covered it, even after being told it doesn’t go to the server.
So yeah, it’s frustrating.
People ask why restaurants struggle to keep staff—this is a big part of it. Guests want the service and attention, but don’t always follow through on what supports it.
Tips aren’t just a bonus—they’re the income.
And honestly, it gets exhausting having to explain that over and over.
So let me ask—are you tipping on top of service fees, or stopping there?

04/20/2026

Maybe we should be closed on Mondays.... Today isn't even enough to
pay the bills... and our girls!!!

don't forget happy hour and hour before we close...
Buy 2 get one FREE