*Purchase Policy
•All orders of up to $150 will be required to be paid in full at time of order.
•Orders of $150+ will be required to either pay in full or 50% non-refundable retainer at time of order, with the other 50% due two weeks prior to pickup/delivery date.
• Cancellation up to 48 hours of due date or non-payment for remaining balance will not receive refund.
• Cancellation due to cha
nge of date may use order total as a credit towards a future purchase. WEDDING ORDERS
•Deposit must be made to mark you on my calendar.
•All wedding orders placed have a 50% non refundable retainer in place regardless if paid in full at the time of order.
•All orders must be paid in full one month prior to wedding date.
• If you are needing to move your wedding day, I require a months notice.
*WEDDING CANCELLATION
•Cancelling orders 2+ months in advance will result in 50% refund (retainer is non refundable).
•Cancelling orders within 2 months of wedding date will result in no refund. AFTER ALL ITEMS ARE PICKED UP OR DELIVERED, THEY ARE NO LONGER SWEET SPOT CO.’S RESPONSIBILITY.
**Last Minute Orders
•RUSH FEE
Any order placed within 72 hours from pickup/delivery date will incur a $25 rush fee.
• No refunds will be available for last minute orders placed within 72 hours of pickup/delivery.
***Late Payment
•There will be a $25 fee per day if payment is late, unless it was communicated.
•WEDDINGS; If no communication was made for payments within 72 hours of payment due date, there will be a late fee of $50 added to the final total. (Payment plans will incur these charges for every payment if not paid on time)
****Refund Policy (non Wedding orders)
Retainers are nonrefundable.
•Orders canceled within 18-21 days of date needed will be refunded 100% of total purchase if no retainer. If there is a retainer, the amount paid after retainer will be refunded.
•Orders canceled within 14 days of date needed will not be refunded, including minimizing orders.
*If you are requesting a refund after picking up/receiving your order, the uneaten portion or the full order (if not eaten) would need to be returned prior to a refund given. Refunds in these cases will be determined on the portion that is missing. If you are wanting to move your event date, your payment will carry over to your new date. No new charges will occur unless you are adding products to your order. If you choose to cancel your event, refund policy applies. COVID CANCELLATION
*If you are Covid positive and cannot pickup your cake, you may either move your pickup date or receive a credit for future order. PICKUP/DELIVERY
*Delivery - Delivery fee depends on the distance traveled.
*Pickup- Pickup times are prearranged at booking. On weekends, pickup times are between 10am-12pm.
**No shows after 24 hours of being contacted for pickup will are not eligible for refund. If you have any issues with your product, please reach out to me to resolve this problem!
