03/20/2026
Hello Friends.
Something happened tonight at the market & it's weighing on my mind. I have never encountered an "angry customer" until tonight & quite frankly I was baffled. But during the ride home we figured it out.
A young woman, approx 22/23 yrs came up to my bakery table, reached out touching a loaf of banana bread & says " last time I bought this for $5 & you charged me $3 to use my card so I ended up paying $8 !!!" I said what? but she starts walking off I yelled hey, stop, come back. She looked back but then ran off. We were all very confused.
In the off chance that you see this, please give me an opportunity to clarify to you what I believe is the misunderstanding.
The banana bread that you purchased is in fact $8. All of the 10/12 oz loaves sell for $8. ea. They have always been $8. The loaf that you touched tonight is an $8 loaf.
The mini loaves are 5 oz & sell for $5 ea. & they are not in tins.
The prices for each individual bakery item(s) are on a printed menu sheet that is posted on the table & I think you saw the mini loaves for $5 & made the assumption the loaves in the tins were mini loaves. Maybe my mini's were all sold out at that point & you didn't even see them but saw the $5 on menu. I have no way of knowing because you just wanted to accuse me of doing you wrong & then run away without ever giving me a chance to figure it out.
We have a strict policy at Crumbles & Marmalade & we guarantee everything that we make. Bottom line is, if you're not happy then neither are we & we want you to give us another chance to make it right for you. We want to see you come back with family & friends & enjoy your favorites over & over & not to ever feel like you were somehow cheated.
As for the "card charge" we DO NOT charge any customer to swipe their card for payment unless the item is under $3. & by law, we have to inform you prior to purchase of any additional fee's. In addition, we do not sell anything under $3 at the Murrieta Night Market period.
I sincerely apologize. We will be working on finding a better system with Menu/Prices to hopefully avoid any confusion in the future.
Image* is the menu from the previous market.