06/05/2026
THIS POLICY HAS BEEN IN EFFECT SINCE 2024.
Deposit and Cancellation Policy
A non-refundable deposit is required to secure your order date and reserve your spot on our schedule. By submitting a deposit, the customer acknowledges and agrees that the reserved date and time are being held exclusively for their order.
Deposits will not be refunded due to customer cancellation, changes of mind, schedule conflicts, or cancellations made a few days before the event or pickup date. Once your reservation is confirmed, your deposit is used to secure supplies, scheduling, and availability and is therefore non-refundable.
Refunds of deposits may be considered only under extraordinary circumstances, including but not limited to:
• Death of the customer or an immediate family member
• Severe weather conditions that make the event impossible or unsafe
• Other major emergencies approved at the sole discretion of the business
No refunds will be issued simply because the customer no longer wishes to proceed with the order.
By placing an order and submitting a deposit, the customer confirms that they have read, understood, and agreed to this policy.
