10/06/2022
Hi folks! know our lead times are long these days, so I wanted to take a minute to give you a little insight into our day-to-day at Caramelo and answer the one burning question you all have – Why does it take so long to ship my tortillas?!
In short, the answer is high demand, and we’re very thankful to have it. Let me tell you a bit about how our shop operates. Typically when you think of tortilla production, you probably think of big time factory operations like Mission or Mama Lupe’s. Those companies have industrial sized equipment, tons of employees, and the ability to turn a massive amount of product every day. Here at Caramelo, we’re quite the opposite. We’re a team of eight people (shout out to the crew!) working diligently to make a quality, artisanal product. And sure, we have equipment, but it’s like, regular size 🤪. We can only make so many tortillas each day without putting excessive wear and tear on the machines and ourselves.
There’s also the issue of retail vs. wholesale. In addition to our online store, we have some awesome wholesale partners who account for a large portion of our distribution each week. While we could just focus on wholesale, the retail and individual customer experience is so rewarding and important to us. It was word of mouth from customers like you that really helped put us on the map. And we truly appreciate you.
So, I know the wait is long, but please trust we’re working hard every day to make and ship as many Caramelo tortillas as we can. Thanks for your patience and all you’ve done to get us here!
P.S. Corn tortillas coming soon (equipment is finally being installed this week) & keep an eye out for new merchandise! 🙌🏾
