11/03/2025
I believe in running my business with integrity, honesty, and transparency. Before anything is taken out of context or shared inaccurately, I want to address a recent situation involving a custom cake order.
This is not a post to bash or embarrass anyone. As a small business owner, it is important for me to share my side with professionalism and clarity, especially when my work and reputation are questioned.
A recent customer expressed dissatisfaction with their order. Until now, I have never received negative feedback on any of my cakes, so this situation was new for me. I listened to their concerns, reviewed everything carefully, and handled the matter ethically and respectfully.
I want to make a few things clear:
• The cake was cold and in perfect condition at the time of delivery.
• The requested strawberries were included in the cake.
• The frosting used was Italian meringue buttercream, not Cool Whip.
• I have shown in previous videos that I always use Italian meringue buttercream and even demonstrated how I make it.
• As a gesture of goodwill, I provided a $30 refund. This was not because I did anything incorrectly, but because I value peace and professionalism.
While I stand by the quality of my product, this was a learning experience. Moving forward, I will be recording more of my baking and decorating process for documentation and customer reassurance. This will help prevent situations where someone claims something was not done correctly when it was.
I am sharing screenshots of the conversation and the photos I received strictly for transparency. This is not to create drama, but to ensure the truth is presented accurately before any false narrative is presented publicly.
As a business owner, I will always:
✨ Lead with integrity
✨ Handle concerns professionally
✨ Learn, improve and grow
✨ Choose grace over negativity
Thank you to everyone who continues to support Signature Sweets by Mariah. I am committed to excellence, honesty, and delivering quality with every order.
Mariah
Signature Sweets by Mariah