Liz Marden Gourmet Cakes & Desserts

08/15/2012

To all customers receiving a refund. Please email us at [email protected] with the details of your order and deposit amount. Even though you will receive the following autoreply, please know that we are working on our accounts receivable and will refund your deposit as soon as we are able.

Thank you for your email. I can appreciate your concern about your refund. To give you an update, an account has been established for the refund process. The reality of owning a small business is that, in order to fulfill accounts payable, the accounts receivable need to be up to date. In plain terms, you need to have your invoices paid in order to pay your bills. I was a wedding cake vendor for a number of country clubs who have not yet paid outstanding invoices for cakes delivered in the months before I closed the Bakery. I contacted each venue personally to tell them I was closing and to request payment so that I can complete the refund process. I can only ask for your understanding and patience, knowing your refund will be sent as soon as the outstanding invoices have been paid.
Sincerely,
Liz Marden

08/15/2012

I was very sad and disappointed to learn about the unfortunate article that appeared in the August 9 edition of the Kennett Paper, with the headline "Some Liz Marden Customers Still Looking for Refund." Despite what the article stated, I was not contacted by Fran Maye, the author to comment. I have every intention of fulfilling all my financial obligations to both customers and creditors. Anyone who understands business knows that you need to be paid what you are owed before you can pay others and it takes at least 6 months for that cycle to play out. Except for the circumstance which forced me to close my business, I have found Kennett Square to be a congenial, collaborative and supportive community. I am deeply disappointed that the local paper appears to be more interested in sensationalism and tearing people down than in giving them the benefit of the doubt and supporting them through difficult times. Liz Marden

08/14/2012

We are working to return deposits and wrap up things as quickly as possible. If you would like to check on a deposit, please email me at [email protected]. You will get an automatic reply that the business has closed, but please know we are checking the email regularly and we will repsond. I sincerely appreciate your patience and good will as we continue to work through this difficult process. Sincerely, Liz Marden

07/18/2012

Dear Friends & Customers,
I am overwhelmed and so grateful for the outpouring of support I have received from so many of my customers and friends. I want to assure everyone that I am not ill and my family is fine. However, sometimes, unanticipated circumstance arise and, facing two incredibly difficult decisions, I had to put the well-being of my family first.

This was not a decision that was easily or lightly made because I knew how many weddings would be impacted. My professional integrity has been the cornerstone of my business and until now, I have never had to forfeit a commitment. I am deeply saddened that the situation allows no other choice at present.

The following providers have agreed to offer their services to my clients for their wedding cakes:

• Hotel DuPont – the reception does not need to be booked at the Hotel to use their pastry department
• Cakes by Kim
• Desserts by Dana
• Sweets to You by Ginger
• Master Bakers
• Liberty Lane Bake Shop
• Cannon’s Bakery

Again, thank you for your overwhelming support and your understanding at this painful and difficult time. As I said before I do not know what the future yet holds, but I am an optimist and sincerely hope our paths will cross again.

With gratitude,
Chef Liz Marden

07/16/2012

Dear Customers and Friends,

After careful consideration, I have decided to close Liz Marden Bakery & Café, as of July 15, 2012.

Brides with pending orders will be contacted this week regarding refunds due.

I have loved being part of the thriving energetic communities of Kennett Square and Hockessin. I am deeply grateful for my talented staff, my loyal customers and for the friendships I have developed during the past 25 years.

I am not yet sure what the future holds except I intend to continue pursuing this culinary profession that I love. And I am hopeful that our paths will cross again.

Sincerely,
Liz Marden

07/05/2012

07/05/2012

Zebra striped

07/05/2012

Fondant tennis rackquet and tennis ball

07/05/2012

iPod with headphones