04/10/2023
Happy Easter to you all.
I appreciate each and everyone of you and your support for my business. I am so grateful and thankful that you keep coming back for more cakes, cupcakes, and gifts.
I am very diligent when taking orders and recapping with customers to ensure your order is done correctly. However, we are all human & we do sometimes make mistakes. I will do my best to correct any mistakes on my part.
With that being said, I give specific orders to every customer that picks up their orders:
1. You must support the cake from the bottom, NOT the sides of the cake box. This is VERY important. Carrying the cake from the box sides is not supporting the cake and can cause the cake to Crack. If it is a tiered cake, it can cause the cake to lean or fall.
2. Refrigerate or not to Refrigerate. I will let you know if it is OK to leave your cake out at room temperature for X amount of days or if it needs to be Refrigerated. Sometimes Refrigerating will dry your cake out. If the icing has dairy in it, it may need to be Refrigerated. I will let you know.
3. Keep cake flat on the floor while transporting. Drive safely & easy on the breaks. Please do not put the cake in a seat or someone's lap. If you need to hit your breaks hard during transport, your cake is safer on the floor.
4. If the cake will be outdoors during hot weather, please Refrigerate at least 1 hour prior to taking outside. And do not take it outside until 15 mins prior to cutting. Heat can melt the butter in the icing causing it to run off your cake.
I send photos to all of my customers before pick-up so they can approve the cake. If you are unhappy with the outcome of the cake, this is the time to tell me. I want you to be happy with your purchase. Once you pickup the cake and leave, you are now responsible for that cake.
Please understand, I am not trying to sound harsh by any means. But a lot of time goes into the cakes and you pay for these cakes. You deserve what you pay for, so listen to the instructions given, and follow them to ensure your cake gets to its destination safely and is worth every penny when you bite into it.
And please don't hesitate to ask any questions at anytime regarding your order.
