08/11/2026
🚨 CLOVER —THIS NEEDS TO STOP! 🚨
I am extremely disappointed with Clover and the way they have handled a billing issue that has been going on since September 2025.
When I purchased my approximately $600 Clover Flex 2nd Generation (LTE) handheld POS with printer, I was told that I needed the Wireless Manager App in order to use cellular connectivity at my farmers markets. I was charged approximately $35–$36 EVERY MONTH for this service.
I later discovered that I DO NOT NEED THIS SERVICE. I can use my iPhone as a hotspot to connect my Clover Flex and process transactions.
So, I CANCELLED the Wireless Manager App.
Here’s where the problem gets completely unacceptable:
👉 Clover keeps re-provisioning the Wireless Manager App back onto my account and billing me AGAIN every month.
Since September 2025, I have had to call Clover repeatedly—MONTH AFTER MONTH—to have the unauthorized/reinstated service removed and the monthly charge credited back to me.
Think about that: I have had to spend my valuable time contacting Clover over and over to correct the SAME billing problem that Clover keeps creating.
And now it has gotten even worse.
Clover has apparently made changes so that I, the end user, can no longer uninstall the Wireless Manager App—and even a Clover representative is unable to uninstall it.
When I contacted Clover’s Escalations Team to finally get this resolved, their recommendation was that I upgrade and purchase a Clover Flex 4 because they “no longer support” my Clover Flex 2nd Generation.
EXCUSE ME?
How is this my responsibility?
I purchased the Clover Flex 2nd Generation based on the information and guidance provided to me by Clover. If Clover has subsequently decided to discontinue support for the device, Clover should provide a reasonable solution—not tell me that I need to spend even more money to replace equipment that I purchased from THEM.
I am not asking for anything unreasonable.
CLOVER NEEDS TO:
• STOP BILLING ME for a service I cancelled and do not need.
• Stop re-provisioning the Wireless Manager App onto my account.
• Credit back every improper $35–$36 monthly charge.
• Provide a solution for my Clover Flex 2nd Generation since Clover—not me—made the decision to discontinue support for it.
• Allow me to speak with a manager who has the authority to actually resolve this issue.
Today, I spent ONE HOUR ON HOLD trying to get this resolved, only to be told that Clover Technical Support would not allow me to speak with a manager.
This is not acceptable customer service.
I have been a Clover customer for years, and frankly, the way this has been handled has completely eroded my trust in the company.
Continuing to bill a customer for a service they cancelled, repeatedly forcing the customer to call to have it removed and credited, and then telling the customer to BUY A NEW DEVICE because Clover has discontinued support for the device they originally purchased is simply unacceptable.
At this point, I feel that Clover needs to take ownership of this problem instead of continuing to make it my problem.
⚠️ To anyone considering Clover for your business: PLEASE DO YOUR HOMEWORK. Ask very specific questions about what services you are actually required to purchase, what happens when equipment becomes unsupported, and what happens to recurring charges when you cancel a service.
Because based on my experience, I would strongly recommend that business owners think twice before choosing Clover.
— I am asking you publicly: Stop the recurring billing, correct the account, replace my unsupported device at no cost to me, and have someone with actual authority contact me and resolve this once and for all.
Clover Better Business Bureau
