07/21/2020
True Story:
Backstory- We were at an office building for a cleanout today for a first time customer who called us weeks ago, but due to being fully booked for weeks, we were not able to help within her short timeframe.
Fast forward to today:
The customer had booked her appointment about 3 days ago. We were booked, but she was in a jam, so we adjusted a few things and made it happen for her.
Customer: “Last time I hired 1-800-GOT-J@ because you were booked. What a mistake that was. I’ll never call them again.
They showed up late. They damaged the walls. They left the office a complete mess, and to be honest, I think they were probably criminals.
Their lack of professionalism and dirty looks had me not trusting them from the second they arrived. The worst part is that they did less work than you and charged me twice as much. They even charged me about $180 dollars more than they quoted.
I won’t make that mistake again. Can you come back again for our other office soon.”
Just goes to show, that being honest, thorough, and professional goes a long way!
People will wait, as long as you provide amazing service, honest upfront pricing, and clear communication.