08/26/2026
Why canโt I just order my custom cake online?
We get this question a lot! And while online ordering might seem quicker and easier, thereโs a reason we only take custom cake orders by phone or email. A truly custom cake has a LOT of moving parts...size, servings, flavors, fillings, colors, design details, inspiration photos, wording, pickup time, budgetโฆand sometimes little details you may not even realize are important until we start talking through the order. An online form simply canโt ask the right follow-up questions, and one small misunderstanding can make a BIG difference when weโre creating the centerpiece for your special occasion. Thatโs why we prefer an actual conversation. And this recent review from a customer who hasnโt even received their cake yet made us smile:
โI have not received the cake yet. We get it in a month, but just from the conversation on the phone to order the cake, it was seamless and I really enjoyed talking to Jeff while I made the order. We look forward to celebrating with this cake.โ
That is exactly why we do it this way. We know picking up the phone might take a few more minutes than clicking โAdd to Cart,โ but our goal isnโt simply to take your order, itโs to make sure we understand exactly what youโre envisioning so that when you finally see your cake, itโs what you hoped it would be. Because when it comes to custom cakes, good communication is part of the recipe!