06/25/2023
COOKIE CONTRACT
**Please read carefully
COOKIE TIMELINE
When ordering cookies, please check the following timeline
1 – 3 dozen, please order 2 weeks prior to the date needed by.
4 – 8 dozen, 4 weeks prior
9+ dozen, 2 months prior
Any order less than 2 weeks will incur a $10 rush fee.
DEPOSIT DUE UPON ORDERING
A 50% payment is due upon ordering. This will reserve your pick-up date or mailing date. The remaining balance is due 1 (one) week before pick-up or the day agreed upon to send out. Until your nonrefundable deposit is made, I cannot hold any dates.
NO SHOW
Your cookies are always better fresh. If you don’t show up at the agreed-upon time and location, you forfeit your cookie order. Your cookies will go to the fire department or sheriff's office. If you need to reschedule your pick-up, please call 2 days prior to your pick-up time.
REFUNDS
I will only offer refunds up to 72 hours after the deposit payment has been accepted. After that, I cannot offer refunds as your specific cookie detailing items have probably been ordered.
DELIVERY
I do not offer delivery, but I will meet you at a designated location. I ship cookies via Priority Mail by the USPS. We’ll set up a pick-up time and place when you order.
**Once you pick up your cookies or I drop them off at the post office, they are no longer my responsibility. Make sure you keep them safe and cool, no direct sunlight.
ORDER CHANGES
Order changes can be made until 10 calendar days prior to pick-up or posting in the mail.
INSPIRATION
I welcome all inspiration photos. Please remember your cookies may not be perfect replicas – I will try my best!
PRODUCT PHOTOS
Please let me know if you don’t want your order photographed for my social media pages.
COPYRIGHTS
Copyright images are protected and I won’t be able to replicate them as cookies. We can discuss the color palettes and come up with some ideas.
ORDER MINIMUMS
I require a 1 (one) dozen minimum. If you want fewer, I will be announcing Farmer's Markets, special bakes, and pre-sales, so keep your eye on my page.
RESPONSIBLE PARTIES
I will take every precaution to ensure your order is packaged and delivered in a safe and timely manner. Once your order leaves the company’s services, So Many Cookies, LLC is no longer responsible for product damages or late deliveries at the hands of the delivery service or the customer. I will let you know the day they are posted and give you a tracking number.
*** Keep your cookies cool and out of direct sunlight.
SHIPPING
As stated above, I will do my best to package your order safely for the mail, but broken cookies are a possibility and a non-refundable risk you take when placing an order to ship. I ship Priority mail, but that doesn’t guarantee your order won’t be delayed. I will give you a tracking number so claims for lost orders can be placed with the USPS.
TEXTS AND EMAILS
For us to get your order just right, I’ll need you to respond to my messages within 24 hours, or I may have to go with my instincts. I will respond to you within 24 hours as well.
COTTAGE FOOD LAWS
Your orders will be made in a home kitchen not inspected by government officials. My kitchen meets the cottage food laws for the State of Florida; it is not nut free, egg free, dairy free, or gluten free.
ALLERGIES
Baked goods are often made with foods that can be known allergens. Remember you are consuming a food product and there is an inherent risk. Choking hazards, food illnesses, and allergic reactions are possible.
PAYMENT
Payments can be made through Venmo or PayPal. By submitting a deposit, you are agreeing to this cookie contract.
Please email, text, or message me with any questions you may have.
I look forward to working with you on your custom cookies. Thank you.
