06/14/2026
Hello friends!
I just wanted to hop on here and share an update regarding my payment policy.
Unfortunately, after being burned one too many times, I will now be requiring a 50% nonrefundable deposit at the time an order is placed. This deposit will secure your order and reserve your spot on my baking calendar. I will always communicate this clearly during the ordering process to avoid any confusion.
The remaining 50% balance will be due at least two weeks prior to pickup, depending on the level of customization requested for your order. This allows me enough time to purchase any custom supplies, decorations, or specialty items that may be needed. When we reach the payment deadline, I will send a reminder along with available payment options. If the remaining balance is not paid within 48 hours of that reminder, I will unfortunately need to cancel the order. Please note that I will not purchase custom decorations or supplies until final payment has been received. Delayed payments can impact shipping times and product availability, which may prevent me from completing your order as planned. To avoid any issues, orders that remain unpaid beyond the required timeframe will be canceled.
Making this change is not something I take lightly. Those who know me know that I always try to be flexible and understanding because I genuinely recognize that life happens and unexpected circumstances arise. However, I’ve learned that in order to protect my business I need to have clearer boundaries in place. When orders are canceled without payment or commitments aren’t honored it results in lost time, wasted supplies, and money out of my own pocket.
I truly make this announcement with a heavy heart because I never want anyone to feel judged or embarrassed. We never know what challenges others may be facing, and I always strive to lead with kindness and understanding. At the same time, this business is a source of income for my family, and I have to make decisions that allow it to continue growing and thriving.
Thankfully the overwhelming majority of my customers have been absolutely wonderful, trustworthy, and understanding. For that I am incredibly grateful. Over the past two years there have only been a handful of situations that led me to make this change, and I am hopeful that this new policy will help prevent those issues moving forward.
Thank you all for your continued support, understanding, and trust. It truly means the world to me, and I can’t wait to keep creating sweet treats for your special occasions! ❤️