Everything is done with patience and passion. Every order is my art so know that every individual thing is special and unique in its own way. I hope everyone can appreciate my art and know that I put 100% in every order.
*Note: Deposits are a requirement before an order is made. Deposits are NONREFUNDABLE
*Refund Policy*
We take a lot of pride in all our products. All sales are final, with t
he exception of custom orders cancelled with sufficient notice (discussed above). In the unlikely event that you are not happy with your order, please let us know as soon as possible so that we can fix any error, and return the uneaten portion within 24 hours. Partial or full refunds are decided on a case-by-case basis, but please note that we do not provide refunds in cases where an item was prepared correctly but a flavor or texture did not meet a personal preference. We only give refunds in accordance with the refund policies stated below.
· Due to the tedious, handcrafted nature of our products, we are unable to provide refunds or exchanges for most custom orders
· Once you or a designated party has picked up an order and left the premise, it is considered "accepted" – we will ask to make sure that everything is correct such as the design, spelling, etc. Refunds requested due to decorating style, writing, color shade, or general design will not be honored after leaving with your cake. In some instances you may bring the cake back in for design adjustments but this is an additional charge if the cake has been signed for.
· All products are the responsibility of the customer once it leaves our shop. We are not responsible for any damage occurring to the cake during transport, set-up or any time thereafter. Keep in mind that cakes are very fragile and damages can happen if not handled properly – such as cracks, smudges, melted frosting, etc. We only give refunds in accordance with refund policies stated below.
· Cake flavor and texture is subjective. Full refunds requested due to flavor or texture after the cake has been accepted and picked up will not be honored. You may qualify for a percentage of a store credit if the product is brought back and the quality of the cake flavor or texture is determined to not meet our standards. Cakes must be brought back to us within a timely manner, preferably within 24 hours of pick up - please call or email us promptly to let us know of the issue. Quality determination is solely at the discretion of Love A Lot Cakes. Please understand that we cannot issue refunds for cakes that have already been completely eaten. *Store credit percent's are based on how quickly the cake is returned, how much has been consumed, and what we determine the quality to be. Store credits of any kind will not be issued to customers who do not contact us within 48 hours.
· Any orders that are not picked up will NOT be refunded.
