Best way to inquire about custom cake or cupcake order is by messaging us directly on our page. When inquiring about a cakes or cupcakes, please send us the date of the event, number of servings, links or pictures of the cake and inspirational materials (invitations, pictures, magazines, stickers, or color swatches). Please note that design of actual cake or cupcakes may vary if customer wants Mam
ee's Homemade Cakes and Desserts to replicate another cake artists design. As soon as you know the date of your event, please contact us. We can only accommodate certain number of custom orders on the weekdays. We recommend a minimum 2 week notification to complete your custom order. Weekend dates usually fill up pretty fast. The total price of your order depends on the following: number of servings, the complexity of the design, delivery and set up time at the venue (if applicable). For Wedding cakes, a minimum of 2 month notification is preferred. Deposits/Retainer: A 50% non-refundable payment/retainer is required in order to reserve your order. The payment/retainer amount goes toward the balance of your order. This amount is non-refundable. Payment/Retainer must be paid at time of order placement. If order is placed during the week of event, the full amount of the order will be due. No retainer/payment. No saved date . No exceptions
Consultations/Tastings
We meet with clients for tastings by appointment only. Please call to set up your consultation appointment. There is a 500 baht fee for all consultations/tastings. Consultations are done for orders of 75 servings or more. For consultations and tastings, we ask that you limit your party to four (4) people including yourself. Ordering and Payment: Orders are reserved on a first come, first served basis. We book up pretty fast, so we recommend to put your order in at least 2 weeks to a month before the event date. (I reserve the right to reject any order or close my order book at anytime based on availability. All of our cakes are custom-made and decorated to order. Since each item is one-of-a-kind,
our cake prices are based on the ingredients used and time required for assembly and decoration. A non-refundable payment/retainer is required to secure your custom order. Final payment is due upon pick-up or delivery on the scheduled date. Prices do not include delivery fee. No order is final until we get all the information we need for the custom cake and a payment/retainer. Balance: The balance should be paid upon delivery or pickup. Cake Pick Up: All custom orders must be picked up a night before the event for weekdays..anytime during weekends
Delivery: Free delivery within 10-15 KMS from our place and following delivery fee based on distance after 15 KMS( 16-29kms- 300 baht,30-40kms400baht,41-50kms 500 baht)
Allergy: We do not have dedicated equipment to produce allergen free desserts so it is important to know that all our sweets are produced in a facility that also processes milk, nuts, wheat and soy. Cancellation and return policy: If a cake needs to be cancelled, all payments/retainers that have been made are non-refundable. However, payments/retainers that have been made on a cancelled order can be used towards another custom cake. The payments/retainers have to be used within 6 months of the original order's event date. Any changes (date, color, size, decoration, etc.) to the order must be done one week prior to pick up / delivery
Due to tedious, handcrafted nature of our products, we are unable to provide refunds.
