24/07/2024
🌞 Summer is great; enjoy every moment of it! Here’s a summer greeting from Niklas to all of you on holiday, but also a heads-up to everyone working at airports, logistics centers, manufacturing plants, and warehouses. Don’t worry, we are here to help you every day during the summer.
📞 "Just today, a customer installing a new lift table faced an issue with the control box, which blinked red indicating something was seriously wrong. I advised them to check the safety frame and ensure nothing blocked it, and in a minute, the problem was solved. They were very happy, and so was I. Happy customers are what make me tick. It’s moments like these that highlight the importance of being available. A quick advice call made all the difference," says Niklas Persson.
🏢 While many of our customers are on holiday, our commitment to service remains unwavering. As Niklas Persson, Business Engineer Manager in Ängelholm, Sweden, emphasizes, "Vacation time is important, but that doesn’t mean we close down. The show must go on. For those of you working, you need access to service, advice, and the ability to prepare for the fall. That's why we’re here, standing by to support you."
🔧 Niklas explains how his engineering department is ready to guide on technical matters and complex engineering tasks, while the customer support team ensures smooth day-to-day operations. By planning vacation periods effectively, we stay fully staffed throughout the summer. "This makes a real difference," smiles Niklas.
💡 Niklas also mentions that this period is perfect for planning the fall and implementing improvements. "We’re using a new tool called DSS to help distributors, and now is the perfect time to suggest and implement these improvements."
🤝 Our Commitment: "What motivates us to maintain such a high level of dedication to customer service, even during the low season, is simple – customers come first. That’s why we stay open every day," says Niklas.
At Marco and SIGI Europe, we’re dedicated to keeping you covered, no matter the season. Enjoy your summer, and remember, we’re always here to support you!