25/09/2020
Hi everyone!
📍Starting September 01, 2020 new ordering policy will be as follows :
🔘Deposits: Require a 50% initial non-refundable deposit to secure the order.
🔘Final Payment: Due 3 days before the order due date. We reserve the right to cancel the order if payment is late.
🔘Rush Orders: Request made 7 days before due date may ne subject to rush order fees.
🔘Changes: We'll do our best to accommodate nay changes that are made 7 days nefore the order due date. Please note - extra charges may apply to last minute changes.
🔘Cancellations: Cancelled orders will be refunded minus the deposit and any monies already spent on supplies.If a cancellation is requested after work has been stared, there will be no refunds.
🔘Non-edible: Our cakes will occasionally include non-edible items on or in the cake.
We'll let you know which pieces cannot be eaten. It is your responsibility to ansure they are removed before serving.
🔘Cake Design: We cannot duplicate an exact copy of another cake artist's work but will unsure the look is similar.
🔘Deliver: Once an order is no longer in our care (delivered) we take no responsibility for any damaged cause. There will be no refunds.
🔘Pick-up: Once a cake has been picked up by You or designated party it is considered "Accepted"
◾The following 3 scenario are the only instance when we provide a refund ◾
➡️ If you come to "pick up" and the cake does not meet your expectations we will give you a refund (minus 25% handling/cancellation fee) this refund will be (No Cash,or Credit Refunds will be given) NOTE* if we give you a refund you cannot keep the cake.
You only get the refund to accept the cake. We will not negotiate a partial refund if you keep the cake this is a "Take it, or Leave it policy.
➡️ If we fail to deliver your cake on the date and time stated on your contract for your event.
If we deliver the cake 2hrs late or less.
We will NOT provide a refund further og customer provides wrong date time or address for delivery.
We will not responsible for any additional expenses that you incur as a result of our failure to deliver the cake. Our liability is limited to the contracted value of the cake.
➡️if we deliver the cake to you and the cake does not meet ypur expectations we will give you a refund (minus 25% handling/cancellatiom fee)
NOTE* if we give you a refund you cannot keep the cake. You only get the refund if you do not "ACCEPT" the cake.If you request a refumd at the time of delivery, you must give us back the cake. We will not negotiate a partial refund if you keep the cake. This is the "Take it ,or Leave it" Policy. We are not responsible for any expenses you may incur for replacing our cake.
We do not give refund under any circumtances. Refunds are given under 7 days.
🔘Media: We reserve the right to use all photographs of the cake for advertising purposes...
Thank you...
