TERMS AND CONDITIONS
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By accepting this cake agreement and paying a deposit, you agree to be subject to these Terms and Conditions. Please read the following Terms and Conditions carefully before placing your order with DEMI AND DEANDRA’S DESSERTS. By using the DEMI AND DEANDRA’S DESSERTS service, you agree to be bound by these Terms and Conditions. OUR GUAR
ANTEE
We appreciate your business and we are honored that you have chosen us for your special celebration. We guarantee that the flavors, size, and general design elements will be met as outlined. If you are not satisfied with our product(s) please let us know at the time you receive your order. DESIGN VARIATIONS
Although we make every attempt to provide an exact design and to match colors, custom cakes are a work of art. It may not be possible to match an exact shade of a color, but we will come as close as possible. The final product may be subject to slight variations. Also be aware the exposure to light can cause colors to change. We do not offer discounts or refunds if the exact shade of a color is not achieved or if a variation occurs due to lighting. In the event that a major variation needs to be made, DEMI AND DEANDRA’S DESSERTS will communicate this to the customer and seek re-design approval. CARE AND HANDLING
We are not responsible for any damage to the cake after pick-up or after setup are complete. The client is responsible for providing an appropriate and secure table and environment for the cake(s). Cakes are heavy and require a sturdy table, and optimal room temperature of 75 degrees or below. If you or your representative elects to pick up and set up the cake, you assume all liability and responsibility for the condition of the cake once it leaves the possession of DEMI AND DEANDRA’S DESSERTS. DEMI AND DEANDRA’S DESSERTS is not responsible for any damage to the cake caused by the placement of flowers by another party or other items on the cake. DEPOSITS, PAYMENTS, CANCELLATIONS
A deposit of 50% (via Bank Transfer or GCash) and a signed contract is required to consider this an order and contract for services to be rendered. No order will commence until a deposit has been paid & received. Once the deposit has been paid, the quoted price remains fixed to the details in the quote. All deposits are non-refundable. The remaining balance is due one (1) business day prior to the delivery date. Any changes to this order must be made no later than seven (7) business days prior to delivery. Any changes requested after the signing of this contract cannot be guaranteed and may be subject to additional charges. If full payment is not received by the due date, the order may be cancelled. All cancellations/changes must be received in writing. If you cancel your order prior to 14 (fourteen) days to the event date, a 500.00 pesos cancellation fee will apply. If your order is cancelled within 7 (seven) days of your event, any balances outstanding will be due and payable. If the date is changed, there is a 150.00 pesos administration fee “every time” the date is changed. However, if DEMI AND DEANDRA’S DESSERTS have to cancel the order with you for any particular reason due to health, family or situations out of our control, a full refund will be provided to you, as well as assistance in finding a suitable decorator with similar experience to complete your order. CONFIRMATION OF ORDERS
Please ensure all contact details, personal information, spelling of names, design requirements, delivery & collection details and any requested changes have been properly documented on your cake confirmation. Notify DEMI AND DEANDRA’S DESSERTS via Phone or Email immediately of any errors. REFUND POLICY
DEMI AND DEANDRA’S DESSERTS will not offer refunds or exchanges for custom products that meet our quality standards once a cake has been picked up/delivered and “Accepted” by you or another designated party. Additionally, under no circumstances will DEMI AND DEANDRA’S DESSERTS provide a refund in excess of the cost of the order. All products are the responsibility of the customer once it leaves our possession. Refund requests due to decorating style, color shade or general decoration design will not be honored or considered. We only give refunds if the product does not meet the flavor, size, and general description detailed above. Cake flavor and texture is subjective. Refunds requested due to flavor or texture after the cake has been accepted and picked up will be at the sole discretion of DEMI AND DEANDRA’S DESSERTS. DEMI AND DEANDRA’S DESSERTS may consider if the product is brought back to us and the quality of the cake flavor or texture is determined not to meet our standards within 24 hours of your event. Please note, we do taste our cakes to ensure the highest quality. Quality determination is solely at the discretion of DEMI AND DEANDRA’S DESSERTS. Our cakes are baked from scratch with all natural ingredients, and need to be kept out at room temperature for at least an hour prior to serving. Keep in mind, variety in temperature and humidity may impact the flavor, overall design, or texture of the cake to some degree. Please understand we cannot control changes in texture or changes in color or shape due to weather conditions. DELIVERY
Delivery of your cake can be organized for you. We require an address to provide a quotation for delivery fee that will be shouldered by the client. Cake deliveries are made within reasonable business hours. The Client must disclose any adverse road hazards and/or obstacles that may hamper the delivery and quality of finished products. In the case of an unavoidable occurrence, such as an act of god, a car accident, poor road conditions, or dropping of cake during delivery — DEMI AND DEANDRA’S DESSERTS cannot be held liable for more than the price of the cake described in this order. PHOTOGRAPHS AND MARKETING
We respect the privacy of all our clients. We do however, reserve the right to photograph baked goods and use those photos on our website, social media, or marketing materials. We also reserve the right to use any photographs for display or promotion without compensation to you. AGREEMENT TO TERMS & CONDITIONS
By proceeding with a purchase you are in agreement with our terms and conditions as stated above.
