13/07/2026
I need urgent assistance regarding an Uber Courier delivery that was ended without my customer receiving her order.
I booked the delivery at 3:28 PM for a cake and banana bread worth ₦16,000. The courier called me at 3:49 PM to say he was outside my gate, and I handed the order over to him.
The original estimated delivery time was around 4:21 PM. When the order had still not arrived, I called the courier directly at 4:42 PM, but he did not answer. I called him twice through the Uber app at 4:44 PM, again at 5:08 PM, through WhatsApp at 5:09 PM, and through Uber again at 5:13 PM. I continued trying to reach him, but none of my calls were answered, and his phone was later switched off.
During this time, the Uber app showed that he had remained in the same location around Ojodu for over an hour. The estimated delivery time kept changing even though he was not moving.
At approximately 7:30–7:50 PM, the courier ended the delivery, but my customer confirmed that she never received the order. He did not contact me or the customer before ending the trip.
I have screenshots showing the booking time, pickup, route, repeated unanswered calls, his stationary location, the trip ending, and confirmation that the customer did not receive the package.
This was a perishable customer order worth ₦16,000, and I need Uber to urgently investigate, contact the courier, and resolve the loss. Please respond immediately.
