13/08/2026
AI-generated content is not a marketing strategy.
Every day, I see more hotels and tourism businesses sharing polished AI-generated images that look almost identical to those being posted by their competitors.
They may be quick and easy to create—but quick and easy doesn’t necessarily win bookings.
Thoughtful and distinctive does.
Twenty years ago, when Google transformed how guests found hotels, we raced to optimise websites, increase traffic and improve booking conversions.
The goal hasn’t changed.
Hotels still need to be discovered, earn the guest’s trust and make it easy for them to book.
What has changed is where that discovery can begin.
Guests are now using tools such as ChatGPT to research destinations, compare properties and decide where to stay. Those recommendations can be influenced by the credible information available online:
Your website and current offers.
Your Google and Tripadvisor reviews.
Your social media content.
Accurate, consistent information about the guest experience you provide.
Posting another generic AI graphic does little to strengthen any of those signals. If no one is engaging with it on social media, it won't direct anyone to your website (this is when looking at content insights becomes relevant).
If the content isn’t earning attention, saves, shares or website visits, it isn’t helping you stand out. It is simply filling a space in the content calendar.
One of my clients recently reached more than 350,000 people with a single Instagram Reel—and the bookings that followed were incredible.
There was nothing complicated about it.
We showcased the property at dusk instead of during the day, opened with a strong hook, used relevant trending audio and directed viewers to book through the link in the bio.
But the work didn’t end with posting the Reel.
Before it went live, I checked that:
• The pricing was right
• The offer was clearly visible on the website
• The booking journey worked properly
• Recent guest reviews were available for people doing further research
That is the part many businesses overlook.
Traffic alone doesn’t create bookings. The right content attracts attention—but the pricing, offer, reviews and booking experience convert that attention into revenue.
AI absolutely has a place in hospitality marketing.
But it should help you think, research and work more effectively—not make your hotel look and sound exactly like everyone else.
The image accompanying this post isn’t my most polished photograph.
It was taken on my phone while I was sitting at my desk. I could have enhanced it, changed the background or made myself look more polished using AI.
But that would defeat the point.
People don’t always connect with perfect. They connect with real.