Bayliss Bakes

Bayliss Bakes Terms and Conditions - January 2022

1. Initial payments - A £25 initial payment is required on all bespoke celebration cake bookings with the the exception of wedding cakes where a 25% initial payment is required. For all other Bakes, initial payment will be outlined before you order. Your booking is not confirmed until payment has been received.

2. Paying the balance- The balance

for celebration cakes must be received no later than 48 hours before your cake is due for Collection/delivery. Wedding cake balances must be received no later than 4 weeks before your wedding date. For all other Bakes, balance due date will be outlined before you agree order.

3. Refunds- Initial payments are non refundable but I will always do my best to transfer payments to a future date if I can in the event of you having to change the date of your booking.

4. Collecting your Cake- Upon collecting your cake it is very important to keep your cake flat, transport ideally in the front footwell of your car or in the boot ensuring that it cannot slide around. I do not recommend transporting cakes on a passengers lap or on a car seat due to this not being a flat surface. keep your cake cool and away from direct sunlight at all times, Turn off heaters in the car. Do not store your cake in the fridge unless advised to by me. Once the cake is collected it is the customer’s responsibility to ensure the cake is stored and transported correctly.

5. ALLERGIES- All my bakes are produced in a kitchen that handles NUTS SOYA DAIRY WHEAT GLUTEN MILK please contact me to discuss any possible allergies before you make a booking. Please note it is not possible for us to guarantee that your Bakes will be 100% allergen-free.

6. Non- edible items- Some of my cakes will contain inedible items such as dowels, supports, wires in sugar flowers. You will be advised of any inedible items and it is your responsibility to ensure the removal of these before the cake is consumed.

7. Design- each cake I create is unique to you, I am happy for you to send inspiration pictures but please note that I will never directly copy someone else’s cake design and I will always put my own creativity into the cake. Please also understand that in a lot of circumstances photos found on places such as Pinterest and Instagram have been photoshopped and enhanced and can sometimes give unrealistic expectations.

8. Finally Complaints- Whilst I hope to never receive a complaint, if there is any aspect of your cake that you are not happy with please contact me as soon as possible to discuss this. I always send photos of completed cakes prior to collection or delivery which will give you an opportunity to let me know if there is anything you’d like changing or aren’t happy with.