29/07/2021
Afternoon guys. This is not aimed at anyone or party in particular but in light of a couple of small issues we've had over the last couple of months and following from so advice given by other businesses we thought we'd share our terms and conditions. Like any business ,no one wants negative reviews or bad feeling but because of the above we feel that we have to draw the line somewhere and somewhat start defending ourselves a little. We've always been more than fair, if not a " bit muggish" as stated by one of our favourite and very direct customers π€£ when it comes to refunding, we have no problem to say we May get things wrong from time to time ( although very rarely thankfully) but we need people to be a little fairer to us also. From now on we will absolutely NOT be refunding any items that are not returned to us, completely eaten, or disposed of. If there is any issue, you must inform us immediately!
Thank you ###
Refund/ exchanges
Every order is handmade with all decorative finishes subject to the bakers artistic interpretation. You may provide us with photographs for inspiration, however we make no claims for exact duplications of work done by other cake decorators .
If you come into the store to pick up your cake or any order and it does not meet your expectations our "take it or leave it policy" comes into effect and you will not be charged for the items.
Once yourself or a designated party has picked up the cake/ order and pays for it, the order is considered " accepted" - we will ask you to check everything is correct such as spelling, design , flavours, toppings etc .
Refunds requested after the above WILL NOT be honoured after signing for your cake or paying for your items.
All products are the responsibility of the customer once its left the shop. We are NOT responsible for any damage that may occur the cake/ order during transport, set up or anytime thereafter - you will be given instructions on how to carry, transport and store your cake/ items, baring in mind that cakes can be quite fragile and damages can happen should it not be handled properly such as cracking, slips, bubbling, smudges and melting frosting or spoiling of any kind.
We only offer refunds in accordance with our Refund policies below :
Cake flavour and texture is subjective. Full refunds requested due to flavour or texture after the cake has been accepted will not be honoured. You may qualify for a percentage of a store credit if the product is returned and does not meet our standards - no refund of any sort will be issued without the return of the cake or food purchased !!!!!!
Cakes must be returned to us in a timely manner, no later than 48h of pick up , food items within 24h - please call or email us to let us know of any issues immediately as store credit WILL NOT be issued after this time frame.
Quality determination is solely at the discretion of The deli & bakehouse
We DO NOT offer any refunds on products that have not been returned, completely eaten or thrown away!
Store credit percentage is based on how quickly the product has been returned , how much has been eaten and what we consider the quality to be