17/03/2026
Hi all, this is Nathan.
So, for 27 years, we have had the pleasure of serving you and your children (it does make me feel old when I'm working and you tell your children I used to serve you at their age).
Over this last year, we have unfortunately encountered much abuse and harassment on School Lane, which feels like it is pointed towards one specific member of staff by a small group of parents completely unnecessarily.
If you have any complaints or grievances, please feel free to message or phone my personal number on 07971187962. I will always listen to any concerns.
If you feel uncomfortable speaking to me, we are licensed by West Suffolk Council. The phone number for licensing is 01284 758050, the email address is [email protected].
I am confident that we trade legally and within our licenses.
What I will not tolerate is personal attacks on my staff. Bringing up past traumas and being vindictive is not acceptable!
We have this year fitted CCTV to all vans. We have contacted both the council and Burton End primary about our concerns.
Our next step will be to involve the police.
It saddens me to have to post this over the actions of a minority.
Moving forwards, we look forwards to serving many of you this season.
See you soon,
Nath