09/05/2021
T&C 2016
Terms and Conditions
T&C
Delivery and transportation
We offer to deliver any cake,sometimes free of charge.When cakes are collected ,we whoever take no responsibility for any damages after collection. Delivery option is always advisable.You should always have your cake flat in your car,most definitely not on your lap or seats.We deliver all tiered cakes in separate boxes and assemble at your venue.
Weddings
Please refer to payments schedule and amount on each offer.For customized cakes, deposit of 50% of the total cake cost, is required.Sometimes full cost on offer cakes,it will be written on the offer.This is to hold the delivery/pick-up date, and to consider this an order and contract for services to be rendered on your behalf. The remaining balance is due on the date agreed or as per offer.If order is cancelled, your deposit is non-refundable, plus any and all expenses already incurred towards the finished product.
If we have to cancel your order (due to illness or in case of a serious accident only),we will always try and source another baker for you at no extra cost to you,or offer full refund.There might be a case,when we are on the way to set up your cake,and accident or police road closure might happens, while we are on the road we will contact your venue immediately.
We always allocate at least 2 hours for your cake to be delivered,if we are stopped ,by unforeseen circumstances ,we will let your venue know, unfortunately your cake might be delivered later than planned,please understand that this happens very rarely,and it is out of our control.
NOTE THAT CAKES BOOKED UNDER OFFER, will be NON refundable,you cannot whoever redeem your booking (not booking or deposit)
non exchangeable,non transferable to someone,with one occasion cake order, if the date is available, we will supply one standard size cake (birthday etc).
Please note you will have to claim your insurance in case of cancellation, we are more than happy to contact them for you with your booking details.
If trying to use booking for any other cake, in case of cancellation, this will only apply if we have date availability, not in on offer cakes and cake style we are available to make.Redemption is not automatic.
For date changes,your cake will need to be paid fully prior requesting date changes.
Cancellation in less than 6 months notice will carry full payment charge and we will not be able to do any exchanges, redemptions with less than 6 months notice.We might not be able to rebook your cake if we have no date availability for your new booking ( in this cake please contact your insurance ).To rebook a cake,there is £80 fee,when booked within 12 months from original date,or £100 if more than 12 months from original date.
Non payment on agreed date for rest payments,will be treated as cancellation,we will not be sending requests for payment or reminders.
REDEMPTION ON FULL COST PAID CAKES ONLY,NOT FOR ON OFFER CAKES. AND ONLY IF WE HAVE AVAILABILITY.
We will not be liable or responsible for any failure to provide, or delay that is caused by events outside its reasonable control (Force Majeure Event), including any act, event, non- happening, omission or accident which may be due to the following:
-Strikes, lock-outs or other industrial action;
-Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war or threat or preparation for war;
- Fire, explosion, adverse weather, snow fall, ice, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
-Disruption to or failure of the railways, shipping, aircraft, motor transport or other means of public or private transport;
-Disruption to or failure of public or private telecommunications networks, the internet, utility supplies or postal services; health and safety concerns;
-Any governmental act, decree, legislation, regulation or restriction, National emergency
Allergies
our kitchen store and use products with allergies to some people.Mainly nuts, milk,eggs, gluten, lupin ans soya.We are not certified as allergens free permisses.We take no responsibilities for people with allegies, as we do not certify any cakes as allergy free.
Ingredients for our cakes are
Vanilla, lemon, red velvet and chocolate cakes
Flour (GLUTEN) butter (MILK) oil, sugar, coco powder, food colourings, eggs (EGGS)
Carrot cake contains NUTS
ALLEGENS ARE LISTED IN CAPITALS
Be advisable that 14 days cool of period does not apply to cake orders,as they are costume made, hand made, and are booked for specific date,this mean, that they qualify for exclusion from cool off period. £100 minimum booking fee is payable for wedding cakes to hold your date,when you cancel your order,at any time,you might be charged £50 admin and processing fee,if only deposit is received,and not full payment,it will be used to cover our admin and processing fees.
We might agree on a date change, on special circumstances( please note in case of wedding cancellation one occasion cake, standard size will be supplied), AVAILABILITY dependable.
Occasions cakes
We take deposit on cakes booked more than 6 weeks in advance.All other orders needs to be fully paid. All deposits are non refundable,as they secure your date.Full payments on short notice orders only, you might change your date if available,but your order will be not refundable.
DEPOSITS/booking fee TAKEN ON ORDERS OVER £50,if under £50 full payment will be requested.
