15/11/2021
Hi everyone 👋🏼 I have a few important changes that I have to make. Some out of my control and some to try and give me more control 🤣
1. 𝐈 𝐜𝐚𝐧 𝐧𝐨 𝐥𝐨𝐧𝐠𝐞𝐫 𝐨𝐟𝐟𝐞𝐫 𝐠𝐥𝐮𝐭𝐞𝐧 𝐟𝐫𝐞𝐞
This one is out of my control, a new law has come into play meaning in order to offer gluten free I have to have a complete separate kitchen and equipment: ‘if you are handling wheat flour in a kitchen and you cannot remove the risk of cross-contamination through segregation by time and space, you should let the customer know. You should not make any gluten-free or wheat-free claims’
This makes me really sad, I’m so careful and have never had an issue but law is law. I hope you all understand.
2. 𝐂𝐨𝐥𝐥𝐞𝐜𝐭𝐢𝐨𝐧𝐬 𝐚𝐫𝐞 𝐜𝐡𝐚𝐧𝐠𝐢𝐧𝐠
After much consideration I’m going to tweak collections. Now you can either choose to collect between 9-10am or 5-6pm. Of course I’ll be flexible in exceptional circumstances but this will just mean I’m not waiting around all day for collections.
3. 𝐃𝐞𝐩𝐨𝐬𝐢𝐭𝐬
I now require a non refundable deposit of 50% which secures your order and date. This is to be paid once I have confirmed your order and we have discussed design etc. Unfortunately a small number of no shows and on the day cancellations have left me out of pocket recently 😔
4. 𝐎𝐫𝐝𝐞𝐫𝐢𝐧𝐠 𝐰𝐢𝐥𝐥 𝐜𝐡𝐚𝐧𝐠𝐞
I am now going to ‘open’ my diary for the following month at the beginning of the month before. For example: you can place orders for January from the 1st of December but no sooner. I’m currently taking orders for any dates and have had requests as late as may 2022 - I think opening the diary month by month should make booking and availability a bit easier for me to manage! I’ll announce each diary opening every month so you don’t miss out. (This doesn’t apply for weddings)
I hope you understand, hopefully it will make the whole process smoother for both myself and you lot! Thankyou for your continued support ❤️