MCCARTHY TREATS TERMS & CONDITIONS
PAYMENT TERMS
Payment must be received into McCarthy Treats & Sweets PayPal account (PayPal.me/mccarthytreatssweets) at least 7 days before order is due for collection, home delivery or to be posted. It is deemed that a contractual agreement has been entered into between you, hereon known as ‘the customer’, and McCarthy Treats & Sweets once payment is received.
Any alternative arrangements must be agreed in writing by email between the customer, and McCarthy Treats & Sweets. Any delay in settling the invoice at least 7 days prior to collection, home delivery or posting may result in your order being sent later than expected. HOME DELIVERY TO CUSTOMER OR RECIPIENT
McCarthy Treats & Sweets will deliver within a 25 mile radius of Bridge of Earn but this will be subject to current Covid-19 restrictions. Unless the order qualifies for the special offer detailed in McCarthy Treats & Sweets current price list a delivery charge of 25pence per mile will apply and have been agreed with you, the customer, in writing beforehand. The delivery charge will be detailed in the invoice above which has to be paid in advance. In the rare event where McCarthy Treats & Sweets cannot deliver the item as requested, due to unforeseen circumstances such as, but not limited to; illness, accident, mechanical breakdown, Covid-19 restrictions, etc., or due to circumstances beyond the control of McCarthy Treats & Sweets, McCarthy Treats & Sweets may decide to post the item. If the customer wishes to cancel the order at this point, cancellation will be at no charge and a full refund will be issued. However, if the customer wishes to proceed, postage & packing charges will apply. If an invoice has already been sent, a separate invoice will be issued for postage and packing charges less any charge for delivery, if applicable, and although this will not affect the original order, the invoice must be paid in advance and prior to posting. COLLECTIONS
Collections to be arranged between the customer and McCarthy Treats & Sweets by appointment. MAIL ORDER
If the order is to be mailed either by request, due to current Covid-19 restrictions or due to circumstances beyond the control of McCarthy Treats & Sweets, etc., postage & packing charges will apply and be detailed in the invoice above having already been agreed with the customer. COMPLAINTS
If the customer or recipient is dissatisfied with the product when it is delivered, the customer, must firstly contact McCarthy Treats & Sweets in writing either by email to [email protected] or by post to 4 Clachan View, Bridge of Earn, Perthshire PH2 9FF to be received by McCarthy Treats & Sweets no later than 5 days after the product has been received by the customer or recipient. The complaint must explain the customers dissatisfaction with the product(s). The customer may be asked to send supporting pictures and/or be asked to return the item in its original packaging for analysis. Any returns sent by post or courier will be at the customers own expense. McCarthy Treats & Sweets will not accept flavour or texture as a complaint and if the product has been partly or completely eaten, McCarthy Treats & Sweets reserve the right not to agree a refund. However, in the event that a refund is agreed, McCarthy Treats & Sweets reserve the right to withhold any delivery or postage & packing charges originally paid. CANCELLATION AND ORDER AMENDMENTS
In the event that the customer decides to cancel the order, the following will apply. No products will be made until payment has been received by McCarthy Treats & Sweets, therefore if the customer wishes to cancel before payment is received, no charge will apply. If the customer or recipient, decide to cancel after payment has been received by McCarthy Treats & Sweets, McCarthy Treats & Sweets reserve the right to apply 100% cancellation less any delivery or postage and packing costs. Should the customer decide to amend the collection, delivery or postage date, as long as the amended date is after the original date, and no perishable ingredients have been purchased by McCarthy Treats & Sweets especially for the order, then no additional charge will apply. ANY OTHER QUERIES
If you are unsure about any of the terms & conditions or would like further clarification, please do contact McCarthy Treats & Sweets at [email protected] or write to 4 Clachan View, Bridge of Earn, Perth PH2 9FF. All queries will be answered within 7 days of McCarthy Treats & Sweets receiving the request. Terms & conditions correct as at 22/02/21 and may be subject to change at any time.
