23/09/2026
Baked By Mel – Terms & Conditions
Please read these Terms & Conditions carefully before placing an order. By confirming your booking and paying your deposit, you are agreeing to these terms.
1. ORDERS & QUOTATIONS
• I recommend giving at least 14 days’ notice for all orders the more notice the better. Short-notice orders may be accepted where availability allows.
• All quotations are valid for 7 days from the date issued.
• Your order is not confirmed until the required deposit has been received and your booking has been confirmed by Baked By Mel.
• Cakes and designs created from inspiration photographs will be made as my own interpretation. I cannot guarantee an exact replica of another baker’s work, including colours, decorations, shapes or finishes.
• Final designs may vary slightly from inspiration images due to the handmade nature of my work.
2. DEPOSITS & PAYMENTS
• A 50% non-refundable deposit is required to secure your date via bank transfer, unless otherwise agreed.
• Your date will not be held until the deposit has been received.
• The remaining balance must be paid cash no later than the collection date, and before the cake/product leaves my premises. Please provide the correct amount where possible.
3. ALLERGIES & INGREDIENTS
All cakes, fillings, icings and decorations may contain or come into contact with allergens, including milk, eggs, wheat/gluten, soya, nuts and peanuts, among others.
Customers must inform Baked By Mel of any allergies, intolerances or dietary requirements before the order is confirmed.
I will provide accurate allergen information based on the ingredients and processes used. However, because products are prepared in a kitchen where multiple ingredients are handled, I cannot guarantee an allergen-free environment or the complete absence of cross-contamination.
Customers are responsible for ensuring that guests are made aware of relevant allergen information.
4. PRODUCT STORAGE & CONSUMPTION
Products are made to be enjoyed as fresh as possible and should ideally be consumed on the day of the celebration.
Customers must follow any storage instructions provided. Baked By Mel cannot be held responsible for deterioration caused by incorrect storage or handling after collection/delivery.
5. COLLECTION & DELIVERY
• Customers are responsible for checking their order upon collection.
• Once the product has been collected, responsibility for its safe transportation, storage and handling passes to the customer.
• Cakes should be transported in a suitable, secure, flat position and stored according to the instructions provided.
• Baked By Mel cannot accept responsibility for damage caused after the product has left my care.
• If someone else is collecting your order on your behalf, they are responsible for checking and accepting the product in good condition at collection.
6. DAMAGE
Once an order has been collected, Baked By Mel cannot be held responsible for damage caused by transportation, incorrect handling, storage, exposure to heat, movement of decorations or any other circumstances outside my control.
7. CANCELLATIONS & REFUNDS
If you need to cancel your order, please contact Baked By Mel as soon as possible.
• Cancellations made 30 days or more before the event date may receive a refund of payments made, excluding the initial deposit and any costs already incurred for supplies specifically purchased for the order.
• Cancellations made between 7 and 29 days before the event may be subject to charges for costs already incurred and any loss that cannot reasonably be avoided.
• Cancellations made less than 7 days before the event will generally not be eligible for a refund due to the preparation and ingredients already committed to the order.
• Any agreed refund will normally be processed within 30 days.
Cancellation charges and retained deposits will be applied fairly and only to the extent permitted by applicable consumer law.
8. CANCELLATION BY BAKED BY MEL
In the unlikely event that I am unable to fulfil your order due to illness or another unforeseen circumstance, I will notify you as soon as reasonably possible.
Where I cancel an order and cannot provide the agreed product, your payments will be refunded, subject to any rights you may have under applicable law.
9. CUSTOMER APPROVAL
Where a design, flavour, inscription or other specification has been agreed with the customer, it is the customer’s responsibility to check that the details provided are correct before the order is finalised.
Please double-check names, ages, dates, spellings and wording.
10. PHOTOGRAPHS & SOCIAL MEDIA
Baked By Mel reserves the right to photograph completed products and use photographs of products created by me for advertising, social media, website and promotional purposes.
If you do not wish your order to be photographed or shared, please let me know before your order is made.
11. COLLECTION TIMES
Collection times will be agreed in advance. Please arrive within your allocated collection window.
If you are running late, please contact me as soon as possible. I will always aim to be flexible however this is not always possible.
12. CHANGES TO ORDERS
Changes to flavours, designs, quantities or other order details may be possible depending on how far in advance the request is made.
Changes may result in an additional charge and cannot always be accommodated once preparation has begun.
13. PRICE CHANGES
Prices may change from time to time due to increases in ingredients, packaging and other business costs.
Once your order has been confirmed and your quotation accepted, the agreed price will not normally change unless you request changes to the order.
14. AGREEMENT
By paying your deposit and confirming your order, you confirm that you have read, understood and agreed to these Terms & Conditions.
Baked By Mel
