07/01/2024
**Dawn's Cake Creations Terms & Conditions**
By placing an order with Dawn's Cake Creations is an acknowledgement of the customer confirming & accepting all of the terms stated in this statement. If the customer declines any of the terms then the order is not to be placed. If the customer decides after booking to decline the terms & conditions to Dawn's Cake Creations terms and conditions then the order will be cancelled with immediate effect losing any monies paid towards the order. To ensure all customers are made aware of the terms & conditions there will be an automatic message to all customers messages stating to read the terms and conditions to using this service.
By placing an order the customer accepts full responsibility of the ordered product from Dawn's Cake Creations. Photos will be provided before collection/delivery where possible, this is the opportunity for the customer to state any problems they have with the design so it can be corrected before collection / delivery. By leaving the property and accepting the product the customer accepts the products design is acceptable and to the agreed design discussed at the time of ordering, therefore no complaint on design shall be made at a later date.
Any damage, contamination or loss of product after collection/delivery is the responsibility of the customer. If the item has been delivered to a venue then the venue staff are to sign for the item to confirm the product is presented as the images provided before delivery with no damage present, and the
product is as seen in the attached image. Dawn's Cake Creations cannot be held responsible for contamination or damage once its passed over. If any problems should occur with the product, 90% of the order will be returned to the creator within 24 hours to decide further action. This process may include consulting other legally registered bakers in the local area of the creators choice in person, also by social media with a large worldwide group of bakers, to get the best and fairest opinion on the matter.
No refunds are given however a free product or discount applied to the customers next order may be applied. This decision is down to the suppliers discression. If the product is damaged in the care of the customer please
contact Dawn's Cake Creations for further advice as it may be possible to repair the damage.
Any repairs needed due to damage caused will be charged at a per hour rate of £15 on top of ingredients costs.
The products should be stored in a COOL location out of direct sunlight when storing to prevent sweating, melting and damage including the cake drying out. Please keep all fondant covered products out of the fridge as this causes the fondant to sweat & colours run. If the product is customised to suit allergy/intolerance requirements this will be stated before ordering. All cleaning schedules, methods and a list of products will also be provided upon request.
DISCLAIMER
Allergy/dietry requirements are followed as required, all above precautions are taken to
provide allergen/dietry free items to the customer to the best of my capabilities. Many allergen products are handled in my kitchen therefore I cannot 100% guarentee a fully allergen free product. All precautions above are taken, however this is down to the effected customer/consumer whether to consume the product or not. Contamination can also affect the product once left the care of Dawn's Cake Creations. Therefore once it's left my care I can not guarentee it has not been contaminated so the care of the item is down to the customer once it has left the kitchen.
All allergies/dietry requirements will be notified to the baker at the time of ordering the product. If the customer is to notify the creator of allergy/dietry requirements after booking the item, the quote will be recalculated to support any ingredient changes to provide the item suitable for the allergen/dietary requirements. By placing an order with Dawn's Cake Creations the customer fully understands and accepts that the baker cannot guarantee a 100% allergen free product due to regular handling of allergens. By placing the order the customer is therefore accepting the product with full understanding of the products used & cleaning procedures used to provide a product suitable to the requirements to the best of the creators capabilities. By ordering the customer is aware of all products cleaning & edible used throughout the process and confirm they are suitable to use within the product ordered.
BOOKING FEE.
A 50% booking fee is required to secure your booking. Booking fees are non refundable & required to secure the date required for your order. No design is required to make a booking as we understand the product is for a special occasion and needs to be perfect.
Dawn's Cake Creations works on a first come first served basis. By enquiring about a date, that is just an enquiry. To secure the date as yours there will be a non refundable booking deposit to secure the time appropriate to make your product. Should you later cancel the order this booking fee is lost.
CANCELLATIONS
Cancellations are accepted, however in ALL circumstances the non refundable booking fee is lost. For orders where the total is paid beforehand please see below.
Cancelled 6 months before the event - 10% of paid money (booking fee not included) will be lost.
Cancelled 5 months before the event - 20% of money (booking fee not included) will be lost
Cancelled 4 months before the event - 30% of paid money (booking fee not included) will be lost.
Cancelled 3 months before the event - 40% of money (booking fee not included) will be lost.
Cancelled 2 months before the event - 50% of paid money (booking fee not included) will be lost.
Anything under 2 months cancelled before the date the full amount of money will be lost.
No refunds will be given. This money (not including the booking fee) can be transferred to another date if there is availability, however a new booking fee is required.
LATE PAYMENTS.
The final payment date is 7 days before collection/delivery on normal orders or 14 days on larger orders for example weddings.
This is stated for a reason, to give Dawn's Cake Creations time to order the specialist stock, have it delivered and make any items giving it time to set appropriately so not to damage easily.
Payments are welcomed early, and open payment plans are accepted. Should there be a problem with payment please notify Dawn's Cake Creations ASAP. There may be a way for the order to be reduced to suit a new budget or to use the booking fee already provided so not to loose it.
Late payments are taken seriously as this can seriously effect the quality of the product required due to limited time to make the product. Every additional day after the final payment date will incur a charge of 30% of the full order, per day. This is to be paid with the remaining amount due, for the order to not be cancelled. Should so many days pass where the product is not possible to be made in the time remaining, the order will be cancelled and all money paid will be lost with no refund. If this is due to financial problems do not hesitate to contact Dawn's Cake Creations ASAP. We can work to make a product to fit a new budget or if contacted and made aware before the final date, something can be provided to the total of the deposit paid.
If a special offer was secured with the deposit on your order for example a free cupcake/cakepop or a percentage discount, then this will be automatically revoked if payment is late.
No notification will be given to the customer, as this is accepted by placing an order with Dawn's Cake Creations.
COLLECTIONS/DELIVERY
Collections will be organised with you prior to the date. Collection is a pre organised allotted time suited to yourself. If you are going to be late please let me know ASAP. I have a life to carry on with, I'm not a shop to be sat waiting for yourself. If you are 30 min late past the collection time then the collection will no longer be available and a new time will need to be organised with myself.
CHARITIES AND EVENTS.
Products will not be provided free of charge. Each year a small selection of charities and events are chosen to be supported, these are close to my heart. Please understand this is my lively hood and this puts a roof over my children's heads and food on the table.
ABUSE AND THREATS.
This is NOT ACCEPTED under ANY circumstance. No complaints, reviews or messages from anyone but the customer will be acknowledged. Should you become abusive, aggressive or quite frankly nasty to deal with when an order is to be made, the order WILL BE CANCELLED with NO REFUND.
Should I learn my business is been defamed on social media then I will be seeking legal advice to prosecute for slander and loss of earnings due to the slander. We are adults, there's ways to sort a situation without becoming nasty. No matter the situation.
By placing an order with Dawn's Cake Creations you accept you have read the above terms and conditions & accept them. If you disagree with any of the points stated above then please find another supplier.
Many thanks
Dawn
