𝐏𝐥𝐚𝐜𝐢𝐧𝐠 𝐨𝐫𝐝𝐞𝐫𝐬
Orders for custom decorated cakes, sliced cakes and cupcakes should be placed at least 3+ weeks in advance, 3D cakes and cakes with 3D decorations must be ordered 4 weeks in advance and Wedding cakes should be ordered at least 4 months in advance (this interval may vary over the time). Because of this, we regret that we’re unable to make other cake and filling flavors than we have on our menu. Rest assured, however, that to accommodate a wide range of preferences, we’ve created 10+ flavors, so we’re confident there’s a cake and filling flavor to appeal to everyone! Thank you for your understanding!
! Important notice: Not any 3D decorations are available for cakes under 16 servings.
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𝐃𝐞𝐩𝐨𝐬𝐢𝐭 𝐚𝐧𝐝 𝐏𝐚𝐲𝐦𝐞𝐧𝐭
In order to reserve a custom cake for your event date, a 30% 𝗻𝗼𝗻𝗿𝗲𝗳𝘂𝗻𝗱𝗮𝗯𝗹𝗲 deposit i͟s͟ r͟e͟qu͟i͟r͟e͟d͟.
! Note that regardless of the cancellation date, the 30% deposit is always nonrefundable. The final payment can be done by e-transfer (at least 3 days before the pick up or delivery day), cash, debit/credit or cheques same day as pick up or delivery day.**
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𝐑𝐞𝐟𝐮𝐧𝐝𝐬 𝐚𝐧𝐝 𝐑𝐞𝐭𝐮𝐫𝐧𝐬
All sales are final. In the unlikely event that you are not happy with your order, please let us know as soon as possible so that we can fix any error, and return the uneaten portion within 2̳4̳ ̳h̳o̳u̳r̳s̳. Partial or full refunds are decided on a case-by-case basis, but please note that we DO NOT provide refunds in cases where a product was prepared correctly but a flavor or texture did not meet a personal preference.
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𝐀𝐫𝐭𝐢𝐬𝐭𝐢𝐜 𝐋𝐢𝐜𝐞𝐧𝐬𝐞 𝐃𝐢𝐬𝐜𝐥𝐚𝐢𝐦𝐞𝐫
Every cake is handmade. You may provide us with photographic inspiration for your order. We reserve the right to make minor changes to the design at any point in the process in order to benefit the aesthetic, as seen fit by us. Custom Cake design, cake flavor and fillings changes can be made 𝘂𝗽 𝘁𝗼 𝟮 𝘄𝗲𝗲𝗸𝘀 𝗯𝗲𝗳𝗼𝗿𝗲 the pick-up date.
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𝐂𝐨𝐥𝐨𝐫 𝐌𝐚𝐭𝐜𝐡𝐢𝐧𝐠
We make every effort to match your colors. However, to get as close as possible, please provide us with a color swatch. Also, food-grade dyes may sometimes be difficult/impossible to match. Darker colors have a tendency to darken further with time, humidity, and heat. Therefore, we cannot guarantee a perfect color match.
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𝐂𝐚𝐤𝐞 𝐒𝐞𝐫𝐯𝐢𝐧𝐠
Wedding and custom cakes, also other sliced cakes are designed to serve the number of people you specify. Our cake serving size is 1.5" x 2.5" and 3.5" - 4" tall. If you are serving larger slices of cake and run out, we are 𝗻𝗼𝘁 𝗿𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗹𝗲 to provide additional cake.
! All the wedding and custom cake’s filling are made with milk and/or whipped cream, so they have a soft and creamy texture and they are not too sweet. Also, because of that they 𝗺𝘂𝘀𝘁 be stored in the fridge until they will be cut! (the cake can be exposed for pictures but it is not recommended to keep it out from the fridge for more than 3 hours). Any cake placed outside during an event has the possibility of melting or deforming due to the weather conditions (heat, humidity, sunlight etc.). We are NOT liable for a cake once it has been delivered or picked up.
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𝐃𝐞𝐥𝐢𝐯𝐞𝐫𝐲/𝐩𝐢𝐜𝐤 𝐮𝐩
Unfortunately we are not providing transportation for cakes under 80 servings. We only provide transportation of the custom or wedding cake if that is made for 80+ people or cake that has to be set up at the location, but not smaller than 80 servings, in this case the delivery fee is $25 within 20 km and $40 within 50km. We are NOT liable or responsible for the cake once it has left the dessert shop. During transportation, the cake must be placed on a flat surface such as on the floor or in the trunk of your vehicle so you should prepare it to be clean and free of items that could roll or slide onto the cake. We do everything in our power to provide a well-structured cake, but please note that cakes are 𝙫𝙚𝙧𝙮 𝙛𝙧𝙖𝙜𝙞𝙡𝙚 and break easily. Drive carefully and slowly.
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𝐀𝐥𝐥𝐞𝐫𝐠𝐢𝐞𝐬
Our products may contain: nuts, dairy, eggs, gluten, soy, and other allergens. Please let us know any allergies or food sensitivities with us.
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𝐑𝐞𝐧𝐭𝐚𝐥𝐬
Cake/cupcake stands and all other rentals must be returned within two business days of the event conclusion. Customer agrees to pay full replacement fee if these are not returned on time and/or are returned damaged (not in the condition they were given). A deposit of $𝟭𝟬𝟬* must be paid two weeks prior to your order, which is 𝗳𝘂𝗹𝗹𝘆 𝗿𝗲𝗳𝘂𝗻𝗱𝗲𝗱 upon the return of all on-time and undamaged rentals.
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𝐂𝐥𝐢𝐞𝐧𝐭-𝐒𝐮𝐩𝐩𝐥𝐢𝐞𝐬 𝐀𝐜𝐜𝐞𝐬𝐬𝐨𝐫𝐢𝐞𝐬
Fabrics, stands, signage, and any other accessories provided by the client that we are to add to the order must be brought to us a minimum of 𝗼𝗻𝗲 𝘄𝗲𝗲𝗸 prior to the order due date.
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𝐏𝐡𝐨𝐭𝐨𝐬𝐡𝐨𝐨𝐭𝐢𝐧𝐠
We photograph our cakes and reserve the right to use any photographs for display or promotional uses without client compensation or permission.
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* All the prices shown above are Canadian dollars. We cannot accept USD or any other currency as payment.
** All the payments can be made by e-transfer (at least 3 days before the due date), cash, credit/debit or cheques same day.
