07/12/2023
People often ask when they order a cake when it will be made. and what the process for ordering is.
- We confirm the order by an agreement made via messenger here
- Once confirmed I mark a spot on my calendar for the bake and decorating process
- I usually bake the actual cake a day or two in advance so that the cake has a chance to firm up in the refrigerator (wrapped and bagged of course! Not doing this makes for a vary unstable cake.)
- I make any custom fondant decorations up to a week in advance.
- I order any toppers or special items up to two weeks in advance, in order to be able to get what a person really wants for their special cake/cupcakes.
- I crumb coat the cake, frost/decorate and box it up the day before pick up date.
I am very trusting (but not naive!) when someone orders a cake for a special occasion that they actually need it for that important event, therefore never ask for a deposit....and it has worked out just great for the past two+ years until recently, when a custom cake was ordered well in advance for a very specific themed party, communication was great and cake was booked. At that point I ordered a topper from Amazon (about 4 weeks ahead of time) Then the week before, I started all of the fondant decorations for the cake and cupcakes( which doesn't cost much but it takes a lot of time!)
The beginning of the pick up week, I messaged as I said I would and always do to confirm delivery address etc. - no response. It was July 1st so I thought maybe they were away. Messaged the next day, and the next, and the next - just like that I had been ghosted on the cake order.
While I wouldn't have minded at that point any reason for cancellation, things happen...but not even any reply is just crappy.
Long story longer!! LOL - I WILL NOW BE REQUIRING A SMALL DEPOSIT TO HOLD EVERY BOOKING THAT WILL BE REFUNDABLE ONLY IF CANCELLED A WEEK PRIOR TO PICK UP DATE! Sorry
On another note fondant decorations keep a very long time when properly stored - so if anyone needs a "Princess" themed cake/cupcakes - you're in luck!