Sweetie Bakes Policies
Allergens found in our shop
• Nuts
• Soy
• Wheat
Order Policy
• We require all orders must be paid in full at the time they are placed.
• We require small orders to be placed at least 3 days in advance to desired pick up time.
• We require larger orders, such as cakes, 12+ cupcakes to be placed at least 10 days before desired pick up time. Cancellation Policy
Sweetie Bake
s requires a 72 hour (3 days) notice to cancel an order. A 70% refund will be given and refunded to the credit card used or can be used as in-store credit. Sweetie Bakes retains 30% of the order price for transaction fees in processing orders and refunds, ingredients ordered and prep-work done for orders placed. Failure to receive a 72 hour notice for cancellation will result in no refund given. The 72 hour notice is from the TIME AND DAY of pick-up requested. (See cake policy below.) Product that is not picked up at the day and time customer selected, will not be refunded or be put on in-store credit. Cake Policy
All cakes must be cancelled one week in advance to receive a 70% refund. Failure to cancel within this time frame ensures that the customer will only receive 50% of the refund. NO CASH REFUNDS ARE GIVEN. Failure to cancel within 72 hours of cake pick-up and time will result in no refund given. There will be a $10.00 fee to any changes made to cake orders within 24 hours. We are not responsible for any damages done to cakes that leave our hands.
