From intimate gatherings to large-scale celebrations, we bring flavour, style, and sophistication to every occasion. Terms and Conditions
Quotations is valid for 14 days from issue. Orders
We require three months’ notice on wedding cakes however we will accept short notice cakes subject to the availability of the date required. Any cake ordered from a picture or photo of a cake produced by any
other cake maker, can only be reproduced as our interpretation of that cake and will not be an exact reproduction of the cake in the picture or photo. All effort will be made by SMJ Catering to ensure that the final product is matched to the colour chosen as much as possible however SMJ Catering cannot guarantee to match the exact colour/s and designs chosen.
-Deposits
We require a deposit on placement of order for all cakes and catering events, which is deducted from the final balance payable. A first non-refundable payment of 50% is payable upon acceptance of quotation in consideration of services to be rendered in planning of cake orde or catering service. The remaining balance is due two (2) weeks prior to the delivery date. Any changes to this may result in additional charges and must be directed in writing to [email protected] no later than fourteen (14) business days prior to date of delivery. Failure in meeting the payment schedule and/or SMJ Catering payment reminders may lead to cancellation of the order. For last minute orders (any orders placed less than two weeks to the delivery or pickup date), full payment is required upon invoice. Preferred payment method is electronic bank transfer.
-Cancellations
If order is cancelled before fourteen (14) business days of delivery date, then the balance of payment (estimated as 50% of the total cake cost) minus relevant third party expenses incurred in relation to the finished product (which may for example include but not be limited to decorations and cake stands) will be waived. If the order is cancelled within fourteen (14) business days prior to the delivery date, then no refunds will be made. All cancellations must be submitted in writing by email directed to [email protected] and it is the responsibility of the client to ensure receipt of the cancellation confirmation.
-Delivery and Pick up
Cakes and food are to be collected from our premises at a prearranged time and date only. If you collect your cake/and or food, we are not responsible for any damage that can occur after we hand over the cake to you. Cakes and food can be delivered and set up subject to availability; any arrangements for delivery may be subject to change, however prior notice will be given where possible.
