04/13/2026
🍬 Sweet High Society — Ordering Policy
Most standard orders require 24–48 hours’ notice. This gives the mascots enough time to gather ingredients, prep, and schedule your treats with care.
Custom orders and Party Packs require a minimum of 2+ weeks’ notice. These orders involve extra design, planning, and production time — the mascots need space in the calendar to make everything perfect.
Rush orders may not be accepted depending on the schedule. If the calendar is full, the mascots cannot squeeze in additional orders.
Submitting an order request does not guarantee availability. Your order is only confirmed once the deposit is paid and your date is officially locked in.
🍬 Payment & Deposit Policy
A non‑refundable deposit is required to officially lock your order into the Sweet High Society schedule. Once the deposit is paid, the mascots get to work prepping your treats. Without payment, your order isn’t confirmed and production cannot begin.
If payments are repeatedly missed or left unpaid, the mascots may not be able to accept future bookings. Sweet High Society reserves the right to decline new orders from customers with unpaid or overdue balances.
🍬 Cancellations & Refund Policy
Cancellations require at least 24 hours’ notice.
This gives the mascots enough time to adjust the schedule and ingredients.
All deposits are non‑refundable.
Your deposit secures your date, ingredients, and production time — once it’s paid, it cannot be returned.
No refunds are issued unless Sweet High Society is at fault.
If SHS makes an error, the mascots will make it right. Otherwise, all sales are final.
Same‑day cancellations or no‑shows are not eligible for refunds or credits.
Your treats were already planned, prepped, or started.