08/20/2026
I’m Saddened That I Even Have to Say This:
We welcome honest feedback. Not every customer will love every product, and we will always listen when someone has a genuine concern about their experience.
What I will not accept, however, is belittling, mocking, or making personal judgments about my employees.
My team works hard every day to serve our customers, and they deserve the same basic respect that we expect them to show every person who walks through our doors. A customer may have a different perception of an interaction, but that does not give anyone the right to make assumptions about an employee’s character, intelligence, abilities, or intentions based on a brief encounter.
We are an inclusive workplace. I hire people based on their skills, work ethic, character, and ability to do their job. I am proud of the people who choose to work with us, and I will always stand behind my team when they are doing their jobs respectfully and professionally.
If you have an issue with our food, service, pricing, or anything else related to the business, please tell us. Ask for a manager. Speak with us directly. Give us the opportunity to understand what happened and make it right when we can.
But there is a difference between giving constructive criticism and tearing down a person. We can accept the first. We will not tolerate the second.
Behind every small business are real people who show up, work hard, and care about what they do. Please remember that when you choose how you speak about them.
