06/20/2025
✨ Friendly Reminder ✨
My policies are here to keep everything running smoothly — from custom cakes to sweet pickups. 🎂💕
⏰ Please, please be on time for pickups. Late pickups will result in a fee.
Your time is valuable, and so is mine. 💖
Thank you for supporting Sweet Luxe and respecting the process!💕
Sweet Luxe by Kirsten – Policies & Guidelines
ORDERING & PAYMENT
• All custom orders require a 50% non-refundable deposit to reserve your date. No date is secured without a deposit.
• Final balance is due 48 hours before pickup or delivery. No payment = no treats!
• Rush orders (less than 5 days’ notice) may include a rush fee based on design and availability.
• I have a full-time job, so orders are accepted based on availability. Please book early and plan ahead!
PRICING
• My prices are based on the time, materials, and creativity that go into each order.
• Prices are firm and non-negotiable. Please respect the value of my work and the love I put into every treat.
• Custom orders vary in price depending on size, design complexity, and detail.
CANCELLATIONS & REFUNDS
• Deposits are non-refundable and non-transferable.
• If canceled 7+ days in advance, any additional payment (minus deposit) may be credited toward a future order.
• Cancellations made within 7 days of pickup/delivery are not eligible for a refund or credit.
• No refunds for no-shows or last-minute cancellations.
CHANGES TO ORDERS
• Small changes (color, text, etc.) must be made at least 5 days in advance.
• Larger changes (theme, size, flavor) may not be possible and could affect pricing.
PICKUPS
• Pickup times are scheduled in advance and must be followed — late pickups may require rescheduling.
• If we agree on a pickup time and you’re late, please understand — I have a life too and won’t be waiting all day.
• If you miss your scheduled time, you may need to wait until I’m available again or reschedule for another day.
• A $10 late pickup fee will be added if you are more than 15 minutes late without prior communication
• After 30 minutes with no contact, your order may be marked unclaimed.
•No refunds or remakes will be issued for no-shows.
WEATHER & DELIVERY
• Sweet Luxe is not responsible for damage due to weather or heat. Keep cakes and treats in a cool environment.
• Delivery is limited, must be requested in advance, and includes a fee based on location.
ALLERGIES & LIABILITY
• Sweet Luxe is not a nut-free or allergy-free kitchen. Always inform me of any allergies when placing your order.
• Once items are picked up or delivered, Sweet Luxe is no longer responsible for damage or mishandling.
