Sweet Perfection

10/25/2021

05/17/2020

When the U.S. government first authorized the now $669 billion forgivable loan program at the end of March, it was heralded as a lifeline for besieged small businesses. It is not that.

03/10/2020

This speaks worlds.. if a potential candidate feels neglected before even being interviewed, they already know how they will be mis-treated once employed.

Many business’ treat their team members this way and wonder why their clients are leaving too.

Case in point: connection matters

Pay attention business leaders.

Go ahead and treat your candidates poorly--they have options.

02/05/2020

"I quit!" I had been promoted to my first management job for my performance as an individual contributor. Within 6 months one of my best developers came to me with a resignation letter.

02/03/2020

01/19/2020

As an empath, I’m a firm believer in the phrase ‘Actions speak louder than words’ and in business this rings ever so true as well.

01/17/2020

Client retention has a lot to do with ‘Service after the Sale’, and just as much to do with Correct Pre-Qualifying.

If your clients are disappearing, you may want to ask yourself which of these categories may need some love and attention.

As the meme says; if they aren’t ready for you...

01/11/2020

The link between employee and client retention... kindness.

Ralph Waldo Emerson may have said it best. "You can not do a kindness too soon, for you never know how soon it will be too late."

How you impact people depends on how you treat them.

01/02/2020

A smile is universal, Set the tone with everyone you meet.

12/24/2019

‘The truth is that success and kindness aren't mutually exclusive pursuits. In fact, focusing on the latter generates the former. ‘

The Wharton star and his co-author wife, Allison Sweet Grant, bring truth.

12/16/2019

Thanks to Gary V to sum up client retention and client experience: “Give a f**k about your customer”

As Dan Myer so eloquently put it...
“Business, like life, is all about how you make people feel. It’s that simple, and it’s that hard.”

Things to think about when planning your 2020 goals.