To ensure fairness and smooth preparation for all customers, the following policies are applied:
📌 ORDER CONFIRMATION POLICY
Your order is NOT confirmed until:
- We have reviewed your request and confirmed availability
- You receive a written invoice
- A non-refundable deposit of 20% of the total order value must be paid by 12:00 pm on the due date
❌ CANCELLATION POLICY
- All cancellations mu
st be submitted in writing via email or text message. Cancellations are not valid until confirmed by us in writing.
- You may cancel your order and receive a full refund minus deposit of 20% of the total order value or credit towards a future order.
💸 REFUND POLICY
- Deposits are non-refundable and non-transferable.
- If you are unhappy with your order for any reason, please contact us within 24 hours.
- We may request photos or the return of the unused portion for evaluation.
- Refunds are issued at our discretion and only when a clear issue with the product is shown.
🚚 DELIVERY FEE
- Delivery fees are based on distance from our location to your event or drop-off address. Contact us for custom delivery quotes.
📅 DATE CHANGE
- We understand plans can change. We’ll do our best to accommodate date changes however availability is not guaranteed.
📤 PICK UP
- Please arrive on time for your scheduled pickup.
- Orders not collected within 2 hours of the arranged time will be considered cancelled.
💳 PAYMENTS
- Payments may be made via bank transfer or cash. Bank details will be provided separately up on order confirmation. Refunds will be issued to the original method of payment.
