About Us
We are very proud to share information about Heart of the South care; we are committed to providing our service users with the best quality care, and pride ourselves on the high standards that we uphold within our staff team. It is important to us that we work closely with our service users and our staff to ensure we meet their expectations, and needs and that everyone is happy. Our fou
nder and Director Sue Amit proudly started her business up in Surrey around 23 years ago, Originally coming from a company supporting children, moving down to Cornwall as an agency branching out as Heart of the South Care Ltd, and has been growing ever since, promoting the great values and ethos throughout the cultures of our company, being a very diverse support team. We carry out screening on all of our staff and enhanced DBS checks, do regular staff observations with the Team Leaders, and 1:1 supervisions and appraisals with our Registered Manager/HR Manager. This is so we can monitor how people work and make sure that our high standards of care are always maintained, and the staff has the support in achieving this goal. As providers of care, we are registered and regulated by The Care Quality Commission (CQC). CQC are a governing body, and we are subject to adherence to strict standards and to routine inspections to ensure we comply to the Care Standards. Being regulated by CQC ensures that we maintain good standards and strive for everyday improvements with transparency to achieve the excellent level of service we provide for our clients. CQC Inspection https://www.cqc.org.uk/location/1-2471500963
Heart of the South Care Ltd has built up its reputation with some of Cornwall’s leading care providers and has an excellent reputation within the Health and Social Sector, providing services for all ages, for our private service users, and as an agency. We support all of our staff with their personal and professional career development offering them the opportunity to achieve their diplomas and further skills. We provide services to all individuals within their own homes who require support in and around Cornwall from Penzance, Falmouth, Wadebridge, St Ives, Redruth, Cambourne, Penryn, St Austell, Truro, Feok, Bude, to Launceston, and many other locations. We offer a minimum of six hours of care provisions and up to forteen hours, days and nights, with wake nights and sleep shifts, supporting 24 hour care, seven days of the week. Privacy Policy
Heart of the South Care Ltd network is independently owned and operated by Heart of the south Care Ltd’s Head office. All participants within our media content have consented to sharing their photos. Heart of the south care is registered under the information commissions Office (ICO) and has data controllers for the personal information it collects and processes. For contact details of those responsible for data protection compliance within the territory in question, please contact the business directly. For Data protection queries contact the HR department at [email protected] or in writing to the HR department at 66 Lemon Street, 1st Floor, Truro, Cornwall, TR1 2PN. Social Media and Website
Heart of the south care website and social media platforms contains consented photos, information, and general information, and does not provide personal sensitive data belonging to the parties who consented to share their experiences and photos. We do not provide advice on any specific individual care matter. Whilst every effort has been made to provide accurate up-to-date information, it should not be regarded as an authoritative or definitive statement of the law. The website and social media platforms should not be used as a substitute for obtaining proper advice. You should always seek appropriate legal advice before taking or refraining from taking any action as a result of any of the contents of the website and platforms used. We will not be responsible for any loss or damages whatsoever arising from your use of this website or social media platforms. Further, we are not responsible for, nor do we endorse or approve the contents of (or content which you may be able to access from) any information referred to in or accessed through the website or social media, including, but not limited to their privacy policy, terms and conditions or contents. If you have a comment to make about the website or social media platforms from any of its contents, please see https://www.facebook.com/privacy/policy http://www.instagram.com/securtity/privacy for further information on Data security privacy and managed cookies. Your Rights
Because the data we hold about you is your data, you have the following rights in respect of the personal data we hold about you:
1. Right to Access – this means you can ask us for a copy of all the personal data we hold about you.
2. Correction Right – if you believe any of the information we hold about you is incorrect or out of date, you have the right to correct such information by providing us with the correct date information. In addition, you can ask us to delete the incorrect or out-of-date information, and we will be happy to do so unless we are prevented from doing so by law or regulation.
3. Right to be Forgotten – you have the right to ask us to delete the personal data we hold about you where such data is used for direct marketing purposes or is processed as a result of you consenting to such processing. Please note that where we are obliged to keep your personal data because of a regulatory or legal requirement, we will not be able to delete that data and must continue to retain it.
4. Right to Restrict Processing – in some limited circumstances, you have the right to restrict the processing of your data. See examples below:
1. if you want us to establish the data’s accuracy.
2. where our use of the data is unlawful, but you do not want us to erase it.
3. where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or you have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it.
5. Right of Objection to Processing - you have the right to object to us using your data for direct marketing purposes and profiling. For example, if there is something about your situation which makes you want to object to the processing as you feel it impacts your fundamental rights and freedoms. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
6. Right of Data Portability – you have the right to request a copy of the personal data we hold about you in a commonly used and machine-readable format. We can provide your data either to you or to such other third parties as you specify in your request.
7. Automated Decision-Making Objection Right – automated decision-making is where a decision is made entirely by technological means without human intervention. We do not use or rely on automated decision-making. If you would like to exercise any of the above rights, please contact us at [email protected] or in writing to the HR department at 66 Lemon Street, 1st Floor, Truro, Cornwall, TR1 2PN. Right to Complain
If you have any concerns about our handling of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (“ICO”) by visiting https://ico.org.uk/concerns/ or by telephoning the ICO helpline on 0303 123 1113.
