**Dee’s Delights Terms & Conditions**
By placing an order with Dee’s Delights it is an acknowledgement of the customer confirming & accepting all of the terms stated in this statement. If the customer declines any of the terms then the order is not to be placed. If the customer decides after booking to decline the terms & conditions to Dee’s Delights terms and conditions then the order will be ca
ncelled with immediate effect loosing any money paid towards the order. To ensure all customers are made aware of the terms & conditions there will be an automatic message to all customers messages stating to read the terms and conditions to using this service. By placing a order the customer accepts full responsibility of the ordered product from Dee’s Delights. Photos will be provided before collection/delivery where possible, this is the opportunity for the customer to state any problems they have with the design so it can be corrected before collection / delivery. By leaving the property and accepting the product the customer accepts the products design is acceptable and to the agreed design discussed at the time of ordering, therefor no complaint on design shall be made at a later date. Any damage, contamination or loss of product after collection/delivery is the responsibility of the customer. If the item has been delivered to a venue then the venue staff are to sign for the item to confirm the product is presented as the images provided before delivery with no damage present, and the
product is as seen in the attached image. Dee’s Delights cannot be held responsible for contamination or damage once its passed over. If any problems should occur with the product, 90% of the order will be returned to the creator within 24 hours to decide further action. This process may include consulting other legally registered bakers in the local area of the creators choice in person, also by social media with a large worldwide group of bakers, to get the best and fairest opinion on the matter. No refunds are given however a free product or discount applied to the customers next order may be applied. If the product is damaged in the care of the customer please
contact Dee’s Delights for further advice as it may be possible to repair the damage. Any repairs needed due to damage caused will be charged at a per hour rate of £15 ontop of ingredients costs. The products should be stored in a COOL location out of direct sunlight when storing to provent sweating, melting and damage including the cake drying out. Please keep all
Sugarpaste covered products out of the fridge as this causes the sugar paste to sweat & colours run. If the product is customised to suit allergy/intolerance requirements this must be stated before ordering. All cleaning schedules, methods and a list of products will also be provided upon request, also stated at the bottom of this statement. ALLERGY FORM
PRODUCTS USED IN KITCHEN;
Dettol antibacterial spray
Tesco antibacterial spray
Flash lemon multipurpose antibacterial spray
Flash concentrated all purpose liquid with febreeze
Kitchen roll
Sponges with scowering pads (replaced every day)
Carex antibacterial handwash
Fairy washing up liquid
Mr Muscle Oven cleaner
All sponges are replaced daily to prevent bacteria growth & distribution. Tea towels washed
regularly and only used for drying hands. All washed pots and tools are left to drip dry to
prevent any possible contamination, if drying the item is required then kitchen roll will be used. The oven is regulary cleaned using mr muscle oven cleaner & warm soapy water to remove
any chemical remains. The oven glove is regulary cleaned and only used for my cakes, i have seperate gloves for personal use. All cleaning products are kept sealed in a cupboard under the sink away from any food
products to prevent contamination of any food items. All above cleaning items and methods below have all been checked and verified acceptable for food business use according to Glasgow City Environmental Health Department to be more than satisfactory for food production and sale. CLEANING SCHEDULE;
1- Using antibacterial spray or multipurpose spray remove any contaminents from surfaces,
removing with kitchen roll.
2- Using antibacterial spray cover surfaces and leave for 10 minuites to remove bacteria,
then remove with kitchen roll.
3- Using warm soapy water wash down any reminents of chemicals.
4- Using antibacterial spray wipe down all sides and leave
to air dry.
5- After each activity (mixing batches, crumbcoating, decorating & where required) clean
down surfaces & required tools with antibacterial spray and antibacterial wipes.
6- For allergy requirement orders all items to come into contact with the cake are to be
washed with warm soapy water then transferred to a container to be sterilised.
7- Bakery whites & hairnets will be worn.
8- Floors & all hard surfaces (tiled walls, doors, cupboards, door frames, fridges, oven) are regularly cleaned.
9- Oven cleaning is once a month unless required sooner. Using mr muscle, its sprayed
everywhere within the oven, left for several hours then cleaned out using warm soapy water,
then cleaned over once more with antibacterial spray, then again with warm soapy water. Allergy/dietry requirements are followed as required, all above precautions are taken to
provide allergyn/dietry free items to the customer to the best of my capabilities. Many allerygn products are handled in my kitchen therefor i cannot 100% guarentee a fully allergyn free product. All precautions above are taken, however this is down to the effected customer/consumber whether to consumb the product or not. Contamination can also effect
the product once left the care of Dee’s Delights. Therefor once its left my care i can not guarentee its not been contaminated so the care of the item is down to the customer once its left the kitchen. All allergies/dietry requirements will be notified to the baker at the time of ordering the product. If the customer is to notify the creator of allergy/dietry requirements after booking the item, the quote will be recalculated to support any ingredient changes to provide the item suitable for the alleryn/dietry requirements. By placing an order with Dee’s Delights the customer fully understand and accept that the Baker cannot guarentee a 100% allergyn free product due to regular handling of allergyns. By placing the order the customer is therefor accepting the product with full understanding of the products used & cleaning procedures used to provide a product suitable to the requirements to the best of the creators capabilities. By ordering the customer is aware of all products cleaning & edible used throughout the process and confirm they are suitable to use within the product ordered. COLLECTIONS. Collections will be organised with you prior to the date. Collection is a pre organised alloted time suited to yourself. If you are going to be late please let me know ASAP. I have a life to carry on with, I'm not a shop to be sat waiting for yourself. If you are 30 min late past the collection time then the collection will no longer be available and a new time will need to be organised with myself. LATE PAYMENTS. The final payment date is 7 days before collection/delivery on normal orders or 14 days on larger orders for example weddings. This is stated for a reason, to give Dee’s Delights time to order the specialist stock, have it delivered and make any items giving it time to set appropriately so not to damage easily. Payments are welcomed early, and open payment plans are accepted. Should there be a problem with payment please notify Dee’s Delights ASAP. There may be a way for the order to be reduced to suit a new budget or to use the deposit already provided so not to loose it. Late payments are taken seriously as this can seriously effect the quality of the product required due to limited time to make the product. Every additional day after the final payment date will incur a charge of 25% of the full order, per day. This is to be paid with the remaining amount due, for the order to not be cancelled. Should so many days pass where the product is not possible to be made in the time remaining, the order will be cancelled and all money paid will be lost with no refund. If this is due to financial problems do not hesitate to contact Dee’s Delights ASAP. We can work to make a product to fit a new budget or if contacted and made aware before the final date, something can be provided to the total of the deposit paid. If a special offer was secured with the deposit on your order for example a free cupcake/cakepop or a percentage discount, then this will be automatically revoked if payment is late. No notification will be given to the customer, as this is accepted by placing an order with Dee’s Delights. BOOKING FEE’S. Booking Fee’s are non refundable & required to secure the date required for your order. No design is required to make a booking as we understand the product is for a special occasion and needs to be perfect. Dee’s Delights works on a first come first served basis. By enquiring about a date, that is just an enquiry. To secure the date as yours there will be a non refundable booking fee to secure the time appropriate to make your product. Should you later cancel the order this deposit is lost. DEALS & OFFERS. Deals and offers are secured with deposits, not with an enquiry. Terms and conditions are stated with deals. CANCELLATIONS
Cancellations are accepted, however in ALL circumstances the non refundable booking fee is lost. For orders where the total is paid beforehand or via payment plans please see below. Cancelled 6 months before the event - 10% of paid money (deposit not included) will be lost. Cancelled 5 months before the event - 20% of money (deposit not included) will be lost
Cancelled 4 months before the event - 30% of paid money (deposit not included) will be lost. Cancelled 3 months before the event - 40% of money (deposit not included) will be lost. Cancelled 2 months before the event - 50% of paid money (deposit not included) will be lost. Anything under 2 months cancelled before the date the full amount of money will be lost. No refunds will be given. This money (not including the deposit) can be transferred to another date if there is availability, however a new deposit is required. ABUSE & THREATS. This is NOT ACCEPTED under ANY circumstance. No complaints, reviews or messages from anyone but the customer will be acknowledged. Should you become abusive, aggressive or quite frankly nasty to deal with when an order is to be made, the order WILL BE CANCELLED with NO REFUND. Should I learn my business is being slated on social media then I will be seeking legal advice to prosecute for slander and loss of earnings due to the slander. We are adults, there's ways to sort a situation without becoming nasty. No matter the situation. By placing an order with Dee’s Delights you accept you have read the above terms and conditions & accept them. If you disagree with any of the points stated above then please find another supplier.
**COVID 19**
This is an awkward issue, any baker/retailer will tell you that. Normal orders are going ahead as planned, however understandably weddings are being postponed. As the majority of 2020/21 weddings were postponed I will be allowing one date change where possible. If I'm unavailable for the new date you will be refunded. Preferably it's better for my business if you accept as credit towards another date but as its no ones fault then a refund is available. If the date has been changed to an available date that's fantastic, if you choose to change the date after confirming the first date change then it will be classed as a normal order and you will loose the deposit if I've turned other work down for that date. However if that date is then filled with an order matching the price of yours I will instantly refund the deposit back to you as I will not of lost out on work. As weddings are currently going ahead they stand to my regular terms and conditions. If you cancel the wedding you will loose your deposit as stated previously, should the government place us into full lockdown with no weddings allowed when your wedsing is booked for, you can postpone or cancel. If you cancel due to total lockdown then your deposit will be refunded. If you cancel whilst weddings can still go ahead then you will loose the deposit unless I can fill that space. However I'm happy to turn that deposit into credit for another date. As I've stated its an extremely hard situation and these are the terms to protect my business from going bust whilst doing what I can for your wedding. All orders are to follow the normal t&c's as I'm still functioning as a business. You can lower the price of your order or change designs ect that is absolutely fine, if you require to cancel the booking then you will loose the non refundable deposit or you can use it as credit towards another order as I don't agree with just loosing deposits. Many thanks
Dee xx
